Customer Service Representative

Advantage Technical Services, Inc • Bethlehem, PA • 1d ago

Reference #: 1979316 Be the Voice of the Customer - Customer Service Representative Step into a pivotal role where your expertise and attention to detail help ensure every customer interaction is seamless and professional. As a Customer Service Representative, you'll be the key liaison for both internal and external customers, managing orders, providing support, and acting as the voice of the customer to meet their equipment needs. This is a dynamic role for someone who thrives on problem-solving, collaboration, and delivering top-notch service. Hours & Pay Schedule: 100% onsite during training, transitioning to a hybrid schedule Shift: Standard business hours, Monday-Friday Compensation: $15.00 - $21.77/hour based on experience What You'll Do Every Day Serve as the primary point of contact for customers, addressing inquiries and requests with professionalism and urgency Process sales orders with a high degree of accuracy Maintain and update the CRM system to ensure all customer information is current Coordinate with internal departments (Order Fulfillment, Planning, Manufacturing, Finance, Shipping) to ensure timely delivery Follow up on all transactions to confirm customer satisfaction Provide professional phone support on incoming and outgoing calls Meet personal and team KPIs for customer service performance Work independently and proactively resolve issues Support special projects as needed Qualifications Minimum Requirements: High school diploma or GED equivalent 3-5 years of experience in a business environment; customer service experience preferred Excellent written and verbal communication skills with a professional, positive demeanor Strong multitasking, organizational, and prioritization skills Familiarity with ERP and CRM systems and Microsoft Outlook applications Close attention to detail and a strong work ethic Preferred Qualifications: Experience with SAP ERP and Salesforce CRM Prior experience in order processing or customer service in a technical or equipment-focused environment Benefits Enjoy a comprehensive benefits package designed to support your health, financial security, and work-life balance. Benefits include medical, dental, and vision insurance; pet insurance; 401(k) retirement savings plan with company contributions; employee assistance program (EAP); commuter and parking accounts; employee discounts through People Perks; health savings account (HSA); AD&D insurance, and more. Apply Today If you're ready to deliver exceptional service, solve problems proactively, and be a key contributor to customer satisfaction, click Apply Now to join our team.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies. Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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