Field Service Coordinator

MRA-THE MANAGEMENT ASSN INC • Menomonee Falls, WI • 1w ago

JOB REQUIREMENTS: JOB PURPOSE or JOB SUMMARY: Contributes to Multi-Fab
by providing technical support to external customers, training to
department members, creative and technical product development
exploration and tool development and identifies root cause analysis for
Return Merchandise. ESSENTIAL DUTIES and RESPONSIBILITIES: [This
section should list the specific functions and responsibilities of the
position, including travel requirements, if applicable. Capturing % of
total time is optional, however may be required in certain states as
documentation of FLSA classification.] % of Total Time Supports
customers by responding to caller questions and inquiries 35% Performs
special projects as needed i.e. Stage equipment for on premise training.
15% Assists callers requiring advance technical issues 15% Trains
colleagues on advanced technical issues 15% Identify and document
incoming products for sourcing and/or reverse engineering 5% Product
Development ideology and tool development 5% Identifies root cause
issues on returned products, documents and communicates through
appropriate external and internal channels 5% Enters and updates
information into ERP and/or CRM as appropriate 5% Contributes to a
positive team environment. An individual in this position must be able
to successfully perform the essential duties and responsibilities listed
above. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of this position. The
above list reflects the general details necessary to describe the
principle and essential functions of the position and shall not be
construed as the only duties that may be assigned for the position.
COMPETENCIES: Competency Level Competency Description Analytical
Thinking 4. Experienced Solves complex problems using a sequential
system. Communication Skills 3. Mid Communicates using persuasion and
authority. Functional Knowledge 4. Experienced Expertise in his/her
discipline and understands these concepts in other disciplines.
Influence 4. Experienced Profits from garnering support for concepts and
solutions from other functions. Leadership Skills 1. Entry Does not
manage employees, but may mentor and/or train on a peer-to-peer basis
based on personal expertise. Problem Solving 4. Experienced Arrives at
decision using analytical thought. Business Impact 1. Entry Role has
impact on the department. Collaboration 4. Experienced Strengthens
alliances with other divisions to create opportunities internally and
externally. Company Knowledge 3. Mid Understands how his/her team
contributes to the department to meet the goals defined. Job Impact 4.
Experienced Function. Managing Change 1. Entry Implements changes...
For full info follow application link. MRA is an Equal
Opportunity/Affirmative Action Employer *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/1D4EB728B47840A5

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