L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Inside Sales Support Specialist
Job Code: 32462
Job Location: Carlsbad, CA (onsite)
Job Schedule : 9/80 - Work 9 out of every 14 days (totaling 80 hours worked and have every other Friday off)
Job Description:
L3Harris is seeking a Inside Sales Support Specialist to reestablish and centralize critical sales support functions for the Tactical Data Link (TDL) business. This role serves as the primary customer advocate and central point of contact for quote requests, CRM accuracy, and sales enablement activities. The position is essential to accelerating quote responsiveness, improving customer engagement, and supporting order growth across domestic customers.
The ideal candidate will manage end-to-end quote coordination for price-list-based products, maintain CRM data integrity, and support account managers by providing continuity while they are in the field. This role will be cross-trained to support international scope and will work closely with Sales, Program Management, Contracts, and Operations to ensure accurate and timely execution. Contributions in this role are crucial to meeting AOP objectives and delivering essential equipment to the warfighter.
Essential Functions:
Serve as the primary customer interface for inbound quote requests and sales support inquiries
Manage quote intake, scoping, configuration, and pricing for TDL price book items
Ensure accurate tracking, prioritization, and documentation of requests within CRM
Maintain data consistency across recurring, duplicate, and multi-sector quote requests
Follow up on open and expired quotes to support opportunity conversion
Identify and support upsell opportunities in coordination with Sales
Provide backup customer support for account managers while they are in the field
Act as a central point of contact for internal teams supporting TDL customers
Support demo pool coordination, help desk activities, and audit documentation
Develop and maintain working knowledge of TDL products, configurations, and applications
Qualifications:
Bachelor's Degree with 0-3 years of related experience ; OR in lieu of a degree, minimum of 4 years of prior related experience
Preferred Additional Skills:
Entry-level to early-career candidate interested in a customer-facing sales career path or a springboard into other exciting career paths
Engineering or technical background preferred
Experience with CRM systems
Strong customer service and communication skills
Ability to manage multiple requests with clear prioritization
High attention to detail and commitment to data accuracy
Comfortable working cross-functionally with Sales, Contracts, PM, and Operations
Self-motivated, organized, and accountable
In compliance with pay transparency requirements, the salary range for this role in California is $76,000 - $141,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule @type, and the applicability of collective bargaining agreements.
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
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