Remote-HR Assistant

Aston Carter • Austin, TX • 1w ago

Job Title: Remote HR Assistant

Job Description

Join a dynamic team committed to delivering best-in-class Leave of Absence, Disability, and HR services to employees, applicants, job seekers, and candidates globally. Our team is dedicated to providing accurate, consistent, and timely responses to inquiries through various channels such as phone, web cases, and chat.

Responsibilities

Take ownership of employee contacts, ensuring each contact is resolved with a high degree of problem-solving and customer focus.

Receive and resolve inquiries primarily via phone, chat, and emails as the first point of contact for Leave, Disability, and related inquiries.

Resolve inquiries by referring to available documentation and escalate when necessary.

Build customer trust through empathetic, personalized conversations.

Respond to issues that arise during leave events and ensure proper communication and documentation.

Use critical thinking to balance process adherence with employee needs in analyzing disability, leave, and accommodations requests.

Consult and collaborate with partner teams to resolve cross-functional issues and improve policies.

Essential Skills

Strong communication skills

Ability to demonstrate empathy

Proficient in customer service/support through phones and chat

HR knowledge

Capability to research and find answers or information

Additional Skills & Qualifications

Experience dealing with customers and using empathy skills

Proven ability to adapt to constantly changing workloads

Ability to manage confidential and sensitive employee information

Detail-oriented with strong analytical and problem-solving skills

Work Environment

This is a 100% remote position. Candidates must have a dedicated space in their residence to perform the role effectively. Expect to be on camera during training and nesting periods.

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 16, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Similar Jobs

Estimator - Commercial Construction

Insight Global • Austin, TX • 12min ago

Trucking & Construction

Job Description We are seeking an experienced Estimator for a full-time, onsite role in Austin, TX. This position focuses primarily on commercial construction projects, with a strong preference for candidates who have de...

12min ago

Go to Apply

Controls Construction Tech

Insight Global • Austin, TX • 13min ago

Trucking & Construction

Job Description Insight Global is looking for a Controls Construction Technician IV that is responsible for all controls installations, advanced troubleshooting, programming, and commissioning tasks. You will also be dev...

13min ago

Go to Apply

E271 Engineering Assistant I, II, or III- Structural Materials Section

TEXAS DEPARTMENT OF TRANSPORTATION • Austin, TX • 23min ago

IT & Engineering

Performs engineering work. Work involves job rotation, training and continuing education in design, construction, construction inspection, maintenance, surveying, environmental and/or transportation operations-related ac...

23min ago

Go to Apply

Epic Clarity Report Developer

Deloitte • Austin, TX • 1h ago

IT & Engineering

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Clarity Report Developer, you will have the ability to share new ideas and collaborate on...

1h ago

Go to Apply

GenAI Python Systems Engineer - Senior Associate

PwC • Austin, TX • 1h ago

IT & Engineering

Specialty/Competency: Data, Analytics & AI Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 80% At PwC, our people in data and analytics engineering focus on leveraging advanced technol...

1h ago

Go to Apply

RRC - Customer Service Rep I

RAILROAD COMMISSION OF TEXAS • Austin, TX • 1h ago

Management & Administrative

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00055177 You may apply to the job directly through the...

1h ago

Go to Apply

Operations Coordinator

Southland Industries • Pflugerville, TX • 2h ago

Manufacturing & Warehouse

Position Summary Provides administrative support to the assigned operations team to ensure daily activities run smoothly and efficiently. ??May also assist other departments as needed to support overall business operatio...

2h ago

Go to Apply

Maintenance Technician

US Farathane, LLC • Austin, TX • 2h ago

Retail & Hospitality

JOB DESCRIPTION: MAINTENANCE TECHNICIAN This position is for 2nd shift (3PM-11PM) US Farathane is seeking an experienced Maintenance Technician to provide maintenance support to the cell/area to achieve optimal levels of...

2h ago

Go to Apply

N473 Program Services Section Director - Public Transportation Division

TEXAS DEPARTMENT OF TRANSPORTATION • Austin, TX • 2h ago

Management & Administrative

Oversees and directs a section of professional, technical and administrative employees responsible for program management, program compliance and grant management work for the Department s Public Transportation Division....

2h ago

Go to Apply

G367 CIV Transportation WFD Prgm Mgr

TEXAS DEPARTMENT OF TRANSPORTATION • Austin, TX • 2h ago

Manufacturing & Warehouse

Directs program operations and staff responsible for transportation industry workforce development programs. Manages complexproject planning activities. Works with division management to develop policies and procedures f...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.