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Program Associate, Tourism Operations

New York State Civil Service • Albany, NY • 9h ago

NY HELP No

Agency Empire State Development, NYS

Title Program Associate, Tourism Operations

Occupational Category Other Professional Careers

Salary Grade NS

Bargaining Unit None listed

Salary Range From $63000 to $68000 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 625 Broadway

City Albany

State NY

Zip Code 12245

Duties Description Applicants MUST submit a cover letter with resume to be considered.This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.*Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.BASIC FUNCTION:Under the general direction of the Sr. Director of Tourism Policy and Operations, the Tourism Operations Program Associate will assist with the day-to-day needs around maintaining the New York State Division of Tourism's promotional materials, inventory management, shipping requests and call center oversight. This position will support all tourism operations needs while also assisting with administrative maintenance of the Division's segment tourism programming including Path Through History, I LOVE NY LGBTQ, Accessible NY and Black Travel.WORK PERFORMED:- Assist with oversight of warehouse printed and promotional collateral, including tracking, shipping, order fulfillment and auditing of inventory. - Assist with maintenance of the I LOVE NY call center and Interactive Voice Response (IVR) voicemail system.- Assist in the coordination of the Path Through History (PTH) heritage tourism program, including coordinating nominations for PTH sites and facilitating the distribution of promotional materials for PTH weekend events.- Assist in the coordination and execution of other segment tourism programming including I LOVE NY LGBTQ, Accessible NY and Black Travel, including monitoring shared inboxes and updating event calendars.- Support the digital team on approvals and updates for website listings and accounts on iloveny.com. - Assist in the approval of I LOVE NY Must-See destination nominations and designations. - Conduct outreach to the tourism industry to assist with data collection and maintain contact databases.- Coordinate responses to consumer email, mail and phone inquiries to I LOVE NY.- Maintain process for special road permit requests. - Other relevant projects/assignments as needed.

Minimum Qualifications Education Level Required: Bachelor's degree preferred. Minimum of 3 years of direct related experience may be substituted. Relevant Experience Required: Minimum of 1-3 years of relevant experience within an office setting. Experience managing sensitive relationships with diplomacy and discretion. Knowledge Required: Strong written and verbal communications and interpersonal skills; excellent organizational skills with high level of accuracy and attention to detail; ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment; excellent problem-solving skills and the ability to respond effectively to unexpected challenges; ability to work collaboratively as part of a team and independently with minimal supervision; proficiency in MS Office Suite (Word, Excel and PowerPoint.)

Additional Comments Salary range as specified.Comprehensive Benefits Package.

Some positions may require additional credentials or a background check to verify your identity.

Name Amalia Shifrin - Director, Human Resources

Telephone N/A

Fax N/A

Email Address resumes@esd.ny.gov

Address

Street 655 Third Avenue

City New York

State NY

Zip Code 10017

Notes on Applying External Candidates: Please attach cover letter and resume. To apply copy & paste URL in browser: https://bit.ly/3APr8cp Internal Candidates: Please apply through ADP using the Myself/Talent menu and submit your cover letter and resume for considerationWE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY

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