Sales Manager- Service/?Repair/?Modernization

Thyssenkrupp Elevator Corporation • Kirkland, WA • 3h ago

ESSENTIAL JOB FUNCTIONS:

Builds strong customer relationships with branch key customers. Maintains a strong working knowledge of the overall market area movement including market penetration, volume for different lines of business, competitors' positions and strategies.

Manages and develops branch's sales representatives; to include setting sales goals, reviewing sales performance and on-going training and development. Administers quarterly performance management process. Supports sales representatives to ensure their questions and issues are addressed and resolved in a timely manner.

Leads business growth and fosters relationships with key customers, consultants and architects. Creates synergies within all lines of business, including leadership of the NIM process with the goal of producing 100% on-time conversion. Collaborates with the Operations Teams for strategic leads and labor estimating.

Supports a culture of customer satisfaction that promotes customer retention. Works with other departments to ensure proactive customer assistance.

Implements and oversees strategic sales initiatives in keeping with corporate and regional strategic initiatives.

Develops a consistent and superior brand identity used by all sales employees when making sales presentations and proposals and preparing bids. Identifies areas of sales-skill opportunities and initiates applicable training/coaching as required.

Ensures all bids are approved based on established approvals levels. Includes ensuring that bids requiring higher level approvals are submitted on million-dollar approval forms in a timely manner; and bids requiring additional approval have forms submitted along with the appropriate approval package.

Ensures branch sales efforts are run consistently and cohesively. Includes monitoring sales activity using CRM and approving sales incentives.

Reviews and sets sales goals in line with budgetary and corporate guidelines. Includes approving individual sales goals in line with the budgetary plan along with quarterly reviews of performance to targets. Includes initiating performance management and progressive discipline when goals are not met. Prepares forecasts for booking activity, projecting how much work will be brought in monthly and/or quarterly. Includes reviewing sales reports for analysis and action-planning.

Strategically reviews P&L and other financial reports to monitor sales performance within the branch to ensure monthly goals are met or exceeded and cancellations are controlled. Works with the Branch Manager and other relevant leaders to review and develop sales budgets.

Reviews, participates and creates bidding strategies to ensure profitability. Conducts/participates in ITS/factory tours as deemed necessary to demonstrate technical competence and secure customer interest.

Who we are looking for

EDUCATION & EXPERIENCE:

Bachelor's degree required.

Prior personnel management experience preferred.

5+ years of directly related sales experience in the elevator or related industries is required.

Ability to review and guide direct reports through contract proposals and business correspondence

Ability to define problems, collect data, establish facts and draw valid conclusions to improve profitability

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