Manager of Operations

Coast Professional, Inc (Geneseo) • Perry, NY • 20h ago

Manager of Operations (Full-Time)

This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530. Number of openings for this position

Pay - $65,000-$70,000 annually plus incentives

Job Summary The Manager of Operations works with and directs employees with regard to collections. The Manager of Operations is responsible for all High-Risk transactions as defined by the Department. The Manager of Operations is responsible for their actions and the actions of all team members reporting to them. The Manager of Operations is responsible for managing assigned consumer care employees performance to ensure a balance of optimum productivity and collection goals and budgets are met; coach, develop, and counsel subordinates to achieve quality performance, providing ongoing training when necessary; manage the activities involved in quality resolution of performance and profitability issues relating to assigned consumer care employees, and escalate to management any situation outside the employee's control that could adversely impact the service provided; prepare and update reports in a timely and accurate manner ensuring deadlines are met.

Job Duties and Responsibilities

Leadership Proactively manage the activities of assigned consumer care employees by ensuring the following functions are efficiently performed in a quality-oriented environment reflecting company values.

Collection Functions Manage assigned consumer care employees performance to ensure a balance of optimum productivity, collection and budget goals are met at all times. Continually assess goals and recommend actions to be taken if goals are not being met; participate in the assessment of procedural changes, implement any changes, track and report results in order to enhance collection efforts.

Collection Activities Manage day-to-day collection activities ensuring adherence to departmental policies and procedures. Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been exhausted before assigning bad debt status to account.

Qualifications

Education

Associates degree from an accredited college with major course work in business administration or related field preferred. Equivalent work experience in a similar position may be substituted for educational requirements. High School Diploma or GED required

Experience

Experience in collections or related profession required. Supervisory experience preferred. Experience with student loan contracts preferred.

Knowledge

Knowledge of collection practices and software/databases Principles and practices of customer service Report preparations and techniques Proper telephone etiquette Modern office procedures, methods, and computer equipment Demonstrates knowledge of FDCPA regulations

Skills and Abilities

Provide leadership to and coordinate the activities of assigned staff Good verbal and written communication skills Handle multiple concurrent tasks Maintain appropriate records and compile information for reports Deal tactfully and courteously with clients or customers

Clearance This position requires that you not be delinquent on or in default status on any student loans.

Licensing This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.

Work may require frequent weekend and evening work. This position has travel requirements and may require overnight travel.

Coast Professional, Inc. is an Equal Opportunity Employer.

Qualifications Education Preferred High School or better.

Benefits Company Paid single coverage Bronze or Silver Plan health care 11 Paid Holidays 401(k) & Match AD&D, Dental, disability, health, life and vision insurances Employee assistance program Flexible schedule Paid sick time, time off & training Referral program

Apply online at: https://coastprofessional.com/careers/

Similar Jobs

Customer Service/Sales

Home Depot • Batavia, NY • 7h ago

Management & Administrative

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products usi...

7h ago

Go to Apply

Equipment Service Technician - NY

Carrols Corporation • Batavia, NY • 1w ago

Management & Administrative

Equipment Service Technician Carrols Corporation is the largest BURGER KING franchise. We are currently looking for an experienced individual to fill the position of Equipment Service Technician for a group of our Burger...

1w ago

Go to Apply

Anticipated Associate Computer Services Assistant

Wayland-Cohocton Central School District • Wayland, NY • 1w ago

Management & Administrative

Anticipated Associate Computer Services Assistant If you are interested in learning more about our district, please take a moment to watch this video: https://youtu.be/-3VlSWEkZ7M Location: Wayland-Cohocton School Distri...

1w ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Le Roy, NY • 1w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1w ago

Go to Apply

Administrative Specialist 1, Administrative Specialist Trainee 1 (NY HELPS), Box BAT-542/00021

New York State Civil Service • Batavia, NY • 2w ago

Management & Administrative

NY HELP Yes Agency Education Department, State Title Administrative Specialist 1, Administrative Specialist Trainee 1 (NY HELPS), Box BAT-542/00021 Occupational Category No Preference Salary Grade 18 Bargaining Unit M/C...

2w ago

Go to Apply

Environmental Services Assistant

Rochester Regional Health • Batavia, NY • 3w ago

Management & Administrative

Description Job Title: Environmental Services Assistant Department: Environmental Services Location: UMMC - 127 North St, Batavia, NY 14020Hours Per Week: 37.5 hoursSchedule: 3:00 PM - 11:00 PM, with every other weekend...

3w ago

Go to Apply

Sales Specialist

Home Depot • Batavia, NY • 3h ago

Sales & Marketing

Job Description Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutions-including installation and related services. Sales...

3h ago

Go to Apply

Manufacturing Associate

Kelly Services • Lima, NY • 1d ago

Manufacturing & Warehouse

Now Hiring: Manufacturing Associates - Lima, NY Kelly® Professional & Industrial is partnering with a leading industrial filtration manufacturer in Lima, NY to add Manufacturing Associates to their team. This is a gr...

1d ago

Go to Apply

Automotive Mechanic

Caledonia-Mumford Central School District • Caledonia, NY • 1d ago

Manufacturing & Warehouse

Automotive Mechanics are characterized by their ability to analyze and diagnose the cause of breakdowns and faulty mechanical performance and then perform major mechanical, hydraulic and electrical repairs on the followi...

1d ago

Go to Apply

Anticipated Long Term Substitute Elementary Grade 3

Caledonia-Mumford Central School District • Caledonia, NY • 1d ago

This long-term substitute position is from on or about February 23, 2026, through on or about June 26, 2026. Program Planning, Preparation and Implementation Provides appropriate instruction within the prescribed curricu...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.