Financial Center Manager

Northwest Bank • Vermilion, OH • 2h ago

Job Description DESCRIPTION As a Financial Center Manager, you will be responsible for overseeing the daily operations of the financial center while ensuring exceptional customer service, achieving sales goals, fostering employee development, and maintaining operational soundness. Your role will encompass a variety of duties aimed at driving growth, efficiency, and customer satisfaction. Essential Functions

Sales Goal Achievements: Develop and implement strategies to meet or exceed sales targets for various banking products and services, that may include loans, deposits, and/or investments. Lead by example by actively engaging in sales activities and motivating staff to achieve their sales objectives.

Individual Goal Achievement: Work closely with each team member to set clear, measurable goals aligned with organizational objectives. Provide guidance, support, and resources to help team members achieve their individual targets. Regularly monitor progress utilizing sales tools and provide effective coaching to ensure continuous improvement.

Operational Soundness: Accountable for all operational activities within the financial center, including financial center cash management, compliance with regulatory requirements, and adherence to internal policies and procedures. Implement risk management practices to safeguard assets, minimize fraud, and maintain a secure banking environment. Collaborate with support functions to streamline processes and enhance operational efficiency.

Leadership Portraying the Northwest Bank Culture: Uphold a customer-centric culture within the financial center by ensuring that every customer interaction is prompt, courteous, and efficient. Address customer inquiries, concerns, and complaints promptly to ensure high levels of satisfaction and retention. Implement initiatives to improve the overall customer experience and loyalty.

Employee Development: Provide guidance, coaching, and mentorship to financial center staff to enhance their product knowledge, sales skills, and customer service abilities. Conduct regular documented performance evaluations utilizing the HR tool, to identify training needs, and support career development opportunities for team members.

Compliance and Regulations: Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk. Maintain confidentiality and always protect customer information.

Community Engagement and CRA Efforts: Represent Northwest Bank in the local community by participating in events and initiatives.

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or equivalent preferred Preferred Work Experience 2 - 3 years Banking and/or retail experience 2 - 3 years Sales leadership experience 2 - 3 years Management experience Knowledge, Skills, and Abilities

Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches

Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans

Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashi

Similar Jobs

Float CSR/Teller - Elyria, OH - Full-Time

Fifth Third Bank, N.A. • Elyria, OH • 4d ago

Finance, Accounting & Banking

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer servic...

4d ago

Go to Apply

Sr. Internal Auditor

AMERICAN GREETINGS CORPORATION • Westlake, OH • 5d ago

Finance, Accounting & Banking

As this is a hybrid role, working out of our Creative Studios in Westlake, Ohio, we will focus on candidates who reside in Northeast Ohio for the Summer of 2026. Do you scroll TikTok and Instagram like it's your job? Sta...

5d ago

Go to Apply

Accounting Specialist

Robert Half • Elyria, OH • 1w ago

Finance, Accounting & Banking

Description We are looking for an experienced Accounting Specialist to join our team on a contract basis in Elyria, Ohio. This role requires a detail-oriented individual who excels in managing both accounts payable and a...

1w ago

Go to Apply

CRA Loan Specialist

Fifth Third Bank, N.A. • Elyria, OH • 1w ago

Finance, Accounting & Banking

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Performs a wide range of duties...

1w ago

Go to Apply

Plant Finance Manager

Johns Manville Corp - Berkshire Hathaway • Milan, OH • 1w ago

Finance, Accounting & Banking

Plant Finance Manager Milan OH R25_1692 Full time Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercia...

1w ago

Go to Apply

Personal Banker I

Civista Bank • Sandusky, OH • 1w ago

Finance, Accounting & Banking

Civista Bank Description: Position Purpose: A Personal Banker I (PB I) is responsible for maintaining and building customer relationships while utilizing a consultative sales process to proactively provide solutions to a...

1w ago

Go to Apply

Finance Leadership Development Program

Nordson Corporation • Westlake, OH • 1w ago

Finance, Accounting & Banking

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our...

1w ago

Go to Apply

Personal Banker

Civista Bank • Norwalk, OH • 1w ago

Finance, Accounting & Banking

Civista Bank Description: Position Purpose: A Personal Banker (PB) is responsible for maintaining and building customer relationships by creating an exceptional customer experience through their knowledge of available pr...

1w ago

Go to Apply

Accounting Manager

PrimeFlight Aviation Services • Westlake, OH • 1w ago

Finance, Accounting & Banking

Description SUMMARY OVERVIEW The Accounting Manager - Manufacturing oversees accounting operations, ensuring accurate financial reporting and compliance with US GAAP. This role manages month-end, quarter-end, and year-en...

1w ago

Go to Apply

Senior Mortgage Lender

Civista Bank • Sandusky, OH • 2w ago

Finance, Accounting & Banking

Civista Bank Description: Position Purpose: The Senior Mortgage Lender originates first mortgage loans, promotes the Bank and its lending services to the real estate community referral partners, and helps to identify and...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.