Enterprise Monitoring Analyst

Tyto Athene • San Antonio, TX • 8h ago

Description

Tyto Athene is searching for an Enterprise Monitoring Analyst. This position is responsible for providing first-level network and IT infrastructure event monitoring and event management in a 24 x 7 operations environment. The Event Analyst is also responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services. This position requires familiarity with the network architecture and with supported applications within the Military Health System (MHS) environment.

Responsibilities:

Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.

Provide accurate, timely, and professional documentation on all supported issues.

Provide a high level of professionalism and customer service.

Follow up on all incidents in a timely and professional manner.

Quickly identify and escalate high-priority issues.

Accurately triage/assign/escalate tickets per standard operating procedures.

Efficiently and accurately, resolve all assigned incidents.

Identify and document incident resolution and support knowledge.

Complete all assigned duties in a timely and accurate manner.

Adhere to the schedule and have dependable attendance.

Qualifications

Required:

Technically competent

Strong critical-thinking skills that facilitate expedient problem solving

Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. Splunk)

Familiarity with DHA and the Military Health System (MHS) is preferred

Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must

Familiar with Service Desk support methodology

Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management)

Must be able to work in a stressful environment

Desired:

AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred

Relevant technical certifications preferred (A+, Security+, Network+, etc.)

Familiar with ITIL (certification preferred)

HDI certification preferred

Staffing Requirements:

This position is subject to the Service Contract Requirements

Clearance:

Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one

About Tyto Athene

Compensation:

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The hourly range for this position is typically $30.35/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Submit a Referral (https://careers-gotyto.icims.com/jobs/1632/enterprise-monitoring-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834326889)

Location US-TX-San Antonio

ID 2025-1632

Category Information Technology

Position Type Full-Time

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