Loan Servicing & Customer Service Specialist

Regions Bank • Hattiesburg, MS • 1d ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Loan Servicing & Customer Service Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. This position is formally trained to provide customer service back up support when call volumes are high. This position is formally trained to provide customer service back up support when call volumes are high. During those peak times, this position will also respond to customer's inquiries or complaints regarding Loan Servicing products or services.

Primary Responsibilities

Receives and reviews incoming work, contacting appropriate resources as needed

Reviews loan documentation for accuracy

Completes validation of loan documentation, reports, and/or systems

Documents missing, incorrect, or incomplete documents and/or data

Performs data entry and/or enters loans into the appropriate systems

Resolves customer or associate inquiries as necessary and communicates when applicable

Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports

Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions

Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies

Coordinates problem resolution with appropriate departments

Informs customers of standard procedures or resolution of problem

Works under limited supervision following established guidelines and procedures

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED

Two (2) years of banking or related work experience

Applicants will be expected to pass any assessment associated with the position

Preferences

Knowledgeable of loan operations activities

Skills and Competencies

Ability to work in a fast-paced environment

Data entry and typing skills

Excellent customer service skills

Proficient in Microsoft Excel and Word

Strong time management

Strong written and verbal communication skills

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Work location: 5214 Lincoln Rd. Ext. Hattiesburg MS

Training: Monday-Friday 7:30am-4:30pm (3 months)

Following training: Must be able to work 40 hours Monday-Friday anytime between 7am-6pm.

**Shifts will be assigned based on business needs.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$36,000.00 USD

Median:

$43,416.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Hattiesburg Mortgage Ops

Location:

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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