Sales Support Coordinator

Patterson Companies, Inc. • Visalia, CA • 6d ago

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

The Sales Support Coordinator II is responsible for coordinating the sales, returns, and exchanges of Patterson animal health products and services. Additionally, incumbent acts as a liaison and a source of information for key stakeholders, including but not limited to customers, operations, sales, and leadership teams.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Accurately processes returns, credits, and customer rebills

Assists sales representatives and leadership with reporting needs

Serves as a reliable source of information for customers and field team

Supplements customer contact in absence of a Territory Manager

Works in conjunction with both Operations Manager and sales management to enable strong cross-functional processes

Prepares quotes, proposals, and ensures the full execution of contracts

Maintains accurate customer and order logs, records, and files

Tracks customer accounts and manages order fulfillment process

Tracks customer rebates and requests credit on accounts or payment by checks

Performs other duties as assigned

Job Qualifications

Required Qualifications

High school diploma or equivalent; and minimum of two (2) years experience in customer service and/or sales support position

Strong verbal and written communication skills

Exceptional interpersonal and customer service skills

Ability to remain organized and deliver accurate results in a work environment with rapidly shifting priorities

Strong analytical skills

Demonstrated knowledge of Microsoft Office Suite

Preferred Qualifications

Bachelor's degree in Agriculture or Business-related field

Working Conditions

Physical Demands

Operating a computer and/or other office devices for the majority of the workday

May occasionally need to move packages up to 40 pounds such as office supplies or equipment

Must be able to communicate with others in person, over the phone, and in writing.

Must be able to understand and effectively exchange accurate information with key stakeholders, including coworkers, customers, and vendors

Must be able to read and interpret various electronic and written documents

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services

Travel and On-call

This position requires minimal travel in a regional area, as determined by business need

What's In It For You: (https://www.pattersoncompanies.com/join-us/)

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

Full Medical, Dental, and Vision benefits and an integrated Wellness Program

401(k) Match Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Full Paid Parental and Adoption Leave

LifeWorks (Employee Assistance Program)

Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$22.60 - $29.33

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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