CRM Administrator (Remote)

First American Title Insurance Company • Seattle, WA • 2h ago

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We DoAdministers, manages, and optimizes the Customer Relationship Management (CRM) application to enhance customer relationships and support business objectives. Responsible for maintaining the CRM systems support and updating function. Monitors end-user usage of systems and performs daily administrative tasks.
What You'll Do:
Administer and support CRM/ Salesforce.com, including but not limited to managing multiple user setup, profiles and roles; and customizing objects, fields, formulas, record @types, page layouts and validations
First point of contact for internal users, providing training, technical guidance, and support
Create and maintain documentation on processes, policies, configuration and user guides
Develop and implement a new Service Cloud environment
Complete User Administration
Develop and create customized reports and dashboards for users at all levels of the organization
Develop and maintain validation rules and custom workflow
Perform intermediate QA testing for iterative development cycles across various Salesforce projects
Perform intermediate user testing including developing test plans, creating user test cases, and scheduling testers
Audit and maintain data quality
Develop and test new functionality and customization or enhancements
Keep up to date with new releases and improvements in Salesforce and AppExchange
What You'll Bring:
Bachelor's degree or equivalent combination of education and experience
4-7 years of proven experience with Service Cloud and CRM/Salesforce administration, implementation and process improvement
4-7 years hands-on administrator experience with CRM/Salesforce, building applications using standard Salesforce customizations & automation features
CRM/Salesforce admin required
Intermediate proficiency with CRM's/Salesforce's declarative capabilities, including workflows/validation rules, data security features, and deployment of change sets
Knowledge of CRM/Salesforce best practices related to release management and deploying changes from sandboxes to production
Ability to work with individual business units to understand their processes and translate their needs into actionable CRM/Salesforce requirements for configuration/development
Strong verbal and written communication skills and the ability to interact with individuals at all levels of the organization
Conceptual understanding of relational databases
Experience working with Apex Data Loader/required system/app
Process-driven
Able to prioritize independently
Attention to detail
Strong interpersonal skills
Self-motivated; self-starter
Ability to manage multiple tasks and respond quickly to emergent problems
Proficient in Microsoft Word, Excel and PowerPoint
Pay Range: $82,925.00 - $110,525.00 annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statement

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