Server - Restaurant and Banquets

Cambria Hotel Lake Placid • Lake Placid, NY • 2w ago

Position Overview:

The Cambria Hotel Lake Placid - Lakeside Resort is seeking enthusiastic Servers (AM and PM shifts available) to join our hotel's culinary team. As a Server, you will play a key role in providing exceptional guest service within our hotel's dining areas. Your primary responsibility will be to ensure guests have a pleasant dining experience by delivering prompt and courteous service. You will be part of a dedicated team committed to delivering outstanding hospitality and creating lasting memories for our guests.

Job Responsibilities:

Welcome guests warmly as they enter the dining area, guide them to their tables, and ensure seating arrangements are organized efficiently.

Present menus to guests, provide recommendations if asked, and accurately take orders for food and beverages. Be attentive to special dietary requests and allergies.

Deliver orders promptly and professionally, ensuring that food is presented attractively and beverages are poured correctly. Use proper serving techniques to enhance the guest experience.

Maintain clean and orderly tables throughout service. Clear empty plates and glassware, refill water and beverages, and promptly address any spills or issues.

Familiarize yourself with menu items, daily specials, and promotions, and actively upsell additional items to enhance the guest experience and increase revenue.

Stay informed about the hotel's facilities, events, and services to provide guests with accurate information and assist with inquiries.

Address guest concerns promptly and professionally, striving to resolve issues to their satisfaction and escalating any unresolved matters to the appropriate supervisor.

Collaborate with other team members, including kitchen staff and management, to ensure smooth service flow and maintain a harmonious work environment.

Adhere to all food safety and health regulations, maintain cleanliness standards, and ensure the dining area is safe and hygienic.

Process guest payments accurately and securely, handling cash and credit transactions following hotel procedures.

Qualifications and Requirements:

Previous experience as a server or in a related customer service position is preferred.

Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.

Customer-oriented with a strong desire to provide outstanding service.

A positive attitude and the ability to work effectively in a fast-paced and dynamic environment.

Knowledge of food safety and hygiene standards is a plus.

Willingness to work flexible hours, including weekends and holidays, as per the hotel's operational requirements.

Physical stamina and the ability to stand, walk, and lift moderate weights for an extended period.

Cambria Hotel Lake Placid - Lakeside Resort is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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