Customer Accounts Manager

Aaron's Inc • Muskegon, MI • 1d ago

The salary range for this role is $15.00 to $15.75 per hour.* This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*_ Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on FT and PT employment status.

Similar Jobs

Manufacturing Manager - Plant 3

Howmet Aerospace • Whitehall, MI • 2d ago

Management & Administrative

Job Roles Empowering talent--identifies and removes obstacles to productivity at individual and systemic levels; inspires and equips people to perform; understands direct link between people and measurable performance; p...

2d ago

Go to Apply

Maternal/Child Services Supervisor

County of Muskegon • Muskegon, MI • 6d ago

Management & Administrative

The Maternal Child Health (MCH) Supervisor is responsible for the oversight and supervision of the Maternal Child and Health Program under the general direction of the Public Health Director or designee. The role ensures...

6d ago

Go to Apply

Community Manager- Grand Haven, MI

KMG Prestige • Grand Haven, MI • 6d ago

Management & Administrative

KMG Prestige is seeking a Community Manager in Grand Haven, MI who is goal-oriented, enjoys new challenges, and has a passion for property management. The ideal candidate will strive to create happy residents through pro...

6d ago

Go to Apply

Customer Service Representative I

Kelly Services • Norton Shores, MI • 1w ago

Management & Administrative

At Kelly® Science, Engineering, Technology & Telecom (SETT), we're passionate about helping you find a job that works for you. How about this one? We're hiring a Customer Service Representative I for an opportunity i...

1w ago

Go to Apply

Customer Service Representative - Quoting

Rollon Corporation • Norton Shores, MI • 1w ago

Management & Administrative

We're not looking for someone to answer phones - we're looking for someone to help lead the charge. At Rollon, you'll support world-class customers with precision and care, guiding them through custom solutions that push...

1w ago

Go to Apply

(USA) Vision Center Manager NL 1

Walmart • Grand Haven, MI • 1w ago

Management & Administrative

Position Summary... What you'll do... Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting...

1w ago

Go to Apply

Affiliate Faculty in Natural Resources & Environmental Management

Grand Valley State University • Allendale, MI • 1w ago

Management & Administrative

Affiliate Faculty in Natural Resources & Environmental Management Allendale, MI Full Time R103717 Summary: The Biology Department at Grand Valley State University invites applications for an affiliate faculty member...

1w ago

Go to Apply

Juvenile Detention Center Administrative Assistant

County of Muskegon • Muskegon, MI • 2w ago

Management & Administrative

NOTE: Employees in these positions will be scheduled for not more than twenty-four (24) hours per week . The Juvenile Detention Center (JDC) Administrative Assistant under the general direction of the Superintendent, per...

2w ago

Go to Apply

Electrical Project Manager

Actalent • Grand Haven, MI • 2w ago

Management & Administrative

Job Title: Electrical Project ManagerJob Description Lead electrical construction projects up to $10M from kickoff to closeout. Build strong relationships with clients, general contractors, engineers, and field crews. Ow...

2w ago

Go to Apply

Manufacturing Engineering Manager

SKF • Muskegon, MI • 2w ago

Management & Administrative

Manufacturing Engineering Manager Location: Muskegon, Mi Salary Range: $123,000.00 to $146,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manu...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.