Care Center Representative

MECHANICS BANK • Federal Way, WA • 9h ago

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site at our Federal Way, WA office. Responsible for servicing the financial needs of clients through all Customer Care communications channels, web chat and phone, while actively contributing to the achievement of the department referral and service goals. Provide outstanding customer experiences by consistently providing premier customer service and professional resolution of problems/issues. Handle a variety of customer service and referral calls and chat interactions in a prompt and courteous manner to meet and exceed established goals. What you will do: Support the contact of bank customers and prospects through phone, electronic and chat channels to market an array of financial products and services. May be required to support other sales channels with opening of new accounts or assist callers with obtaining services through the appropriate banking departments. Utilize chat library and other tools to communicate with customers in accordance with the bank compliance and other processes. Provide telephone support for customers requiring assistance with both traditional and electronic banking products. Use effective and professional telephone skills in receiving and responding to all @types of customer telephone inquiries, providing information on bank products, policies, procedures and programs. Maintain a solid understanding of the products and services being offered. Use judgment and reasoning skills to solve customer service problems within designated authority to handle chats or calls at point of contact. Collect information about service problems or customer complaints and escalates customer disputes to the appropriate manager for resolution if necessary. Complete research and resolves documentation errors or discrepancies. Forward more complex problems to management, as required. Who you are: High School diploma or equivalent required. Bilingual (Spanish) candidates preferred but not required. Minimum of 1 year experience as a call center representative with referral and service functions experience in a bank or financial institution. Minimum typing speed of 50 wpm. Possess excellent human relations and communications skills. Possess friendly demeanor, can-do attitude, and willingness to help at all times. Use questioning and listening skills that support effective telephone communication. Identify and use voice skills to enhance telephone presentation. Effectively cope with angry or upset customers and apply appropriate actions to effectively control a telephone call. Able to cope with pressure resulting from meeting required productivity levels and deadlines. Able to protect and maintain confidential information. Professional in appearance and in verbal communication. Demonstrate teamwork in facilitating workflow.

LI-DNI

Pay Range: $20.00-28.94 hourly AIP/Bonus: up to 5% Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes[1]: Medical, prescription, dental, and vision coverage for employees and their eligible family members Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits Health Savings Account with employer contribution Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit 401(k) and Roth 401(k) with company contribution

Similar Jobs

Patient Service Specialist

Select Medical • Puyallup, WA • 23min ago

Hospital & Medical

Overview Position: Patient Service Specialist Location: 11212 Sunrise Boulevard E, Suite 202, Puyallup, WA 98374 Type of Employment: Full-time Schedule: Weekdays,Monday through Friday Compensation: $21.00 - $24.00/hour W...

23min ago

Go to Apply

Principal - Environmental Remediation Engineer

GEO SYNTEC CONSULTANTS • Seattle, WA • 24min ago

IT & Engineering

Principal - Environmental Remediation Engineer Primary Location US-WA-Seattle ID 2025-3906 Category Environmental Engineering Position Type Regular Full-Time Remote No Additional Location US-WA-Bellingham Additional Loca...

24min ago

Go to Apply

Delivery Driver

Aaron's Inc • Auburn, WA • 4h ago

Retail & Hospitality

Delivery Driver The salary range for this role is $19.75 to $20.75 per hour.* Delivery Drivers Keep Aaron's Moving This isn't some tedious desk job. On our team, you'll be inside, outside, driving, installing, showing cu...

4h ago

Go to Apply

Strategic Business Development Executive

FEDEX LOGISTICS INC • Auburn, WA • 4h ago

Sales & Marketing

Develops and maintains strategic partnerships with new or existing customers. Oversee customer accounts, strategically developing solutions that precisely meet customer needed and drive optimal sales and profits. Identif...

4h ago

Go to Apply

Director, Customer Success Transformation

Equinix • Kent, WA • 4h ago

Management & Administrative

Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connect...

4h ago

Go to Apply

Cardiovascular Technologist

Providence St. Joseph Health • Seattle, WA • 7h ago

Hospital & Medical

Description $10,000 Hiring Bonus for eligible external hires that meet the required qualifications and conditions for payment Assists with the performance of a variety of technical procedures including but not limited to...

7h ago

Go to Apply

Business Intelligence Engineer

Genesis Corp dba Genesis10 • Seattle, WA • 7h ago

IT & Engineering

About Client: The client is a multinational technology company, known for its e-commerce, cloud computing, digital streaming, and artificial intelligence services.It started as an online bookstore and expanded into a glo...

7h ago

Go to Apply

Clinical Concierge Medical Assistant (MA-C) - Urgent Care

MultiCare Health System • Bonney Lake, WA • 8h ago

Hospital & Medical

About Indigo Urgent Care Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 250,000 5-star reviews, Indigo is transforming health care through a truly people-...

8h ago

Go to Apply

Senior Program Manager

Molina Healthcare • Bellevue, WA • 8h ago

Management & Administrative

JOB DESCRIPTION Job Summary Responsible for internal business projects and programs involving department or cross-functional teams of subject matter experts, delivering products through the design process to completion....

8h ago

Go to Apply

Senior Program Manager

Molina Healthcare • Tacoma, WA • 8h ago

Management & Administrative

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.