Operations Manager

ASM Research, An Accenture Federal Services Company • Santa Fe, NM • 7h ago

The Operations Manager, serving as Enterprise Operations Lead, is responsible for delivery of IT service and projects for operations to ensure end-to-end service delivery based on Government-approved ITSM processes. This role leads the analysis, planning, and implementation of ITSM initiatives, identifies IT operational requirements, provides day-to-day leadership and quality control, and ensures continuous improvement of ITIL practices while maintaining alignment with organizational objectives and reducing costs and schedule impacts.

Key Responsibilities

Lead delivery of IT services and operations projects based on government-approved ITSM frameworks and ITIL best practices

Analyze operational requirements and plan ITSM initiatives to support USACE objectives

Implement ITIL practices and processes across the organization with focus on continuous improvement

Provide day-to-day leadership, quality control, and technical expertise to operations teams

Ensure all USACE-supported devices and systems are properly configured with latest patches and security updates

Monitor operational performance metrics and KPIs against established targets

Identify opportunities for process optimization, cost reduction, and schedule improvements

Coordinate patch management, configuration management, and change control processes

Ensure compliance with cybersecurity requirements and operational security standards

Lead incident response coordination and ensure timely resolution of operational issues

Develop and maintain operational procedures, documentation, and knowledge management systems

Mentor operations team members and develop staff capabilities

Report operational status and performance to senior management and stakeholders

Required Qualifications

Bachelor's degree in IT, Business Administration, Management, or related field (or equivalent work experience)

8+ years of experience in IT operations management, service delivery management, or related role

Expert-level knowledge of ITIL frameworks, ITSM processes, and operational best practices

Demonstrated leadership experience with ability to guide and mentor technical teams

Strong understanding of IT infrastructure, systems administration, and operational support

Excellent project management, problem-solving, analytical, and communication skills

Ability to manage multiple operational initiatives simultaneously while maintaining quality standards

Preferred Qualifications

ITIL Foundation and ITIL Practitioner certifications

PMP (Project Management Professional) or equivalent project management certification

Experience with USACE or federal government IT operations and compliance requirements

Knowledge of patch management, configuration management, and change control frameworks

Familiarity with ServiceNow or similar ITSM platforms

Background in federal IT contracting and government service delivery models

Experience with security compliance frameworks (FISMA, NIST, FedRAMP)

Knowledge of cloud infrastructure and hybrid IT operations

Required Skills

IT Operations Management & Service Delivery

ITIL Framework & Process Implementation

Team Leadership & Performance Management

Patch & Configuration Management

Project Planning & Execution

Preferred Skills

Strategic Planning & Organizational Alignment

Process Improvement & Optimization

Budget Management & Cost Control

Incident & Change Management

Federal Compliance & Risk Management

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$124,100 - 182,000

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Similar Jobs

Operations Manager 2

Los Alamos National Laboratory • Los Alamos, NM • 7h ago

Management & Administrative

What You Will Do The Utilities and Infrastructure Division is seeking a Project Portfolio Manager and Team Leader that will assist the Reinvestment and Modernization Group Leader in providing leadership and overall manag...

7h ago

Go to Apply

Customer Service Coordinator

CBRE • Santa Fe, NM • 19h ago

Management & Administrative

Customer Service Coordinator Job ID 252756 Posted 23-Dec-2025 Service line GWS Segment Role @type Full-time Areas of Interest Customer Service Location(s) Columbus - Ohio - United States of America, Remote - US - Remote...

19h ago

Go to Apply

Customer Service Coordinator

CBRE • Santa Fe, NM • 19h ago

Management & Administrative

Customer Service Coordinator Job ID 252758 Posted 23-Dec-2025 Service line GWS Segment Role @type Full-time Areas of Interest Customer Service Location(s) Columbus - Ohio - United States of America, Dallas - Texas - Unit...

19h ago

Go to Apply

Lead Supervisor (Manufacturing Manager 1)

Los Alamos National Laboratory • Los Alamos, NM • 19h ago

Management & Administrative

What You Will Do Process Equipment Maintenance & Decontamination Services (PMDS) provides a comprehensive and integrated maintenance program supporting plutonium process equipment for DOE Nuclear facilities. Glovebox...

19h ago

Go to Apply

Administrative Assistant

CAI • Santa Fe, NM • 19h ago

Management & Administrative

Administrative Assistant Req number: R6835 Employment @type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 bill...

19h ago

Go to Apply

Executive Administrative Partner

Meta • Santa Fe, NM • 20h ago

Management & Administrative

Summary: Meta is seeking an experienced Executive Administrative Partner to support a VP in the Meta leadership team. The person in this role will need to be a masterful problem-solver and an organizational force given c...

20h ago

Go to Apply

Supplier Manager - Dell

Arrow Electronics • Santa Fe, NM • 20h ago

Management & Administrative

Position: Supplier Manager - Dell Job Description: The Supplier Manager will build influential relationships with key decision makers at assigned suppliers in order to grow sales and market share in respective technologi...

20h ago

Go to Apply

CPC Processor Customer Support I

Datavant • Santa Fe, NM • 23h ago

Management & Administrative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is power...

23h ago

Go to Apply

Salesforce Service Cloud Product Owner

Concentrix • Santa Fe, NM • 23h ago

Management & Administrative

Home ( https://jobs.concentrix.com/ ) »Job Details Salesforce Service Cloud Product Owner Information Technology Other Location United States Of America Language English Apply Now ( https://cnx.wd1.myworkdayjobs.com/exte...

23h ago

Go to Apply

Field Sales Manager- Business Development

Wolters Kluwer • Santa Fe, NM • 1d ago

Management & Administrative

Wolters Kluwer provides expert services and solutions to help financial services and corporate professionals maintain ongoing compliance requirements, increase efficiency and produce better business outcomes. As a Field...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.