IT Support Specialist I

Columbia Bank • Lakewood, WA • 3h ago

About the Role:

In this role you will assist and support associates with core banking applications, standard software, Windows, MS Office, and other related business solutions. Answer, evaluate, and prioritize incoming requests for assistance. Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems. Support internal associates to empower business relationships with bank customers.

Provide support for core banking applications, standard software, Windows, MS Office, and other related business solutions.

Answer, evaluate, and prioritize incoming requests for assistance via telephone, voicemail, email, andSelf-Servicesite.

Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems.

Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues.

Perform installations and configurations of computers/laptops using standard processes and tools.

Participate in a 24x5 global support team and escalate complex problems as needed.

Demonstrate compliance with all bank regulations and policies.

Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

Takes personal initiative and is a positive example for others to emulate.

Embraces our vision to become "Business Bank of Choice"

May perform other duties as assigned.

About You:

H.S. Diploma/GED, required.

Bachelor's Degree-Colree in Information Technology (IT) or related field, preferred.

2-4 years'IT-relatedService Desk experience, required.

CompTIA A+, required.

CompTIA Network+,preferred.

Microsoft Certified:Fundamentals,preferred.

Broad technical knowledge of troubleshooting and resolving a wide variety of associate problems.

Excellent interpersonal communication skills.

Specialized education in IT support tools and applications.

Knowledge of TCP/IP protocols, PC hardware and software configuration, directory tree structure, Windows Messaging services, Active Directory, and Internet Explorer.

Proficient in MS Office Suite, Enterprise Networks, banking computer systems, and print device troubleshooting in a networked environment.

Outstanding customer service skills and ability to communicate highly technical information to both technical and non-technical associates.

Good research, analytical, problem-solving, and troubleshooting skills.

Familiarity with ServiceNow (Universal Request, Incident, Request Fulfillment, Change Management, Report, Agent Workspace, and Software/Hardware Asset Management), Webex Calling, Cisco IVR, and Calabrio call recording.

Travel Type

Occasion

Job Location(s): Fully onsite.

The pay range for this role is $21.00 - $32.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

1545 River Park Drive Suite 150 Sacramento CA 95815

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: http://careers@columbia.com

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Similar Jobs

Medicare Stars Data Intelligence Data Scientist

CVS Health • Olympia, WA • 49min ago

IT & Engineering

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

49min ago

Go to Apply

REMOTE Senior AI/ML Developer

Oracle • Olympia, WA • 1h ago

IT & Engineering

Job Description Senior AI Developer Location: United States (REMOTE) About the Role: Are you early in your career and passionate about artificial intelligence, machine learning, and building impactful real-world applicat...

1h ago

Go to Apply

IT Support Specialist I

Columbia Bank • Tacoma, WA • 3h ago

IT & Engineering

About the Role: In this role you will assist and support associates with core banking applications, standard software, Windows, MS Office, and other related business solutions. Answer, evaluate, and prioritize incoming r...

3h ago

Go to Apply

Associate Software Engineer

The Boeing Company • Kent, WA • 9h ago

IT & Engineering

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity f...

9h ago

Go to Apply

Advanced Degree Software Engineer Intern - Database Technologies

Oracle • Olympia, WA • 9h ago

IT & Engineering

Job Description Must be enrolled in a university prior to and post internship. Target Internship Duration: May-Aug 2026 or June-Sept 2026. Work Location: San Francisco Bay Area (Redwood Shores, CA) The Program: Our futur...

9h ago

Go to Apply

Data Scientist

Eliassen Group • Olympia, WA • 1d ago

IT & Engineering

Data Scientist Anywhere Type: Contract Category: Data Industry: Technology Workplace Type: Remote Reference ID: JN -122025-104796 Date Posted: 12/18/2025 Shortcut: http://careers.eliassen.com/swO9Wf Description Recommend...

1d ago

Go to Apply

AI Engineer

Oracle • Olympia, WA • 1d ago

IT & Engineering

Job Description The Customer Success Services team needs an AI Engineer that can design, develop, configure, evaluate, monitor and optimize generative AI and agent solutions for Oracle applications, as well as develop in...

1d ago

Go to Apply

Senior Software Engineer, Edge

Cribl, Inc • Olympia, WA • 1d ago

IT & Engineering

B2B SAAS data observability software. Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and la...

1d ago

Go to Apply

Lead Software Engineer - Perl

UKG • Olympia, WA • 1d ago

IT & Engineering

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workfo...

1d ago

Go to Apply

Senior Software Engineer, Platform IAM

Cribl, Inc • Olympia, WA • 1d ago

IT & Engineering

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.