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Working Title:
Customer Svcs Specialist Senior
Institution:
Ridgewater College
Classification Title:
Customer Svcs Specialist Sr
Bargaining Unit / Union:
206: AFSCME - Clerical and Office
City:
Hutchinson
FLSA:
Non Job Exempt
Full Time / Part Time:
Full time
Employment Condition:
Classified - Unlimited
Salary Range:
$22.23 - $31.68
Job Description
This position provides exemplary customer service and operational support to both internal and external constituents and serves as a frontline representative for both the Ridgewater College Bookstore and Business Office on the Hutchinson Campus. This position requires a strong working knowledge of bookstore operations and merchandise purchasing and inventory management. Under limited supervision, the role supports bookstore functions including merchandise coordination, inventory tracking, online order fulfillment, and financial transactions. Additionally, the position provides cashiering assistance to the Business Office, including receipting tuition and fee payments, processing general receipts, and supporting monthly financial tasks. The position requires strong problem-solving skills, attention to detail, and the ability to analyze and exercise sound professional judgment while working independently in a fast-paced, student-centered environment.
Responsibilities:
Provide frontline assistance to prospective and current students, staff, faculty, and the public.
Manage bookstore related financial transactions and support college shipping needs.
Manage merchandise purchasing and inventory operations.
Provide Support for collegewide cashiering and accounting.
Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.
Salary Range:
$22.23-$30.09/per hours (depending on experience and internal equity)
Minimum Qualifications
Knowledge of customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, that result in customer satisfaction
Knowledge of communications sufficient to fluently communicate, read, understand, and respond to a variety of communications, such as customers' questions, product catalogs, requisitions, purchase orders, detailed instructions and procedures, inventory records, and distribution lists
Knowledge of math sufficient to make change, apply simple formulas, calculate account balances, and amounts owed
Knowledge of data entry procedures and systems, such as Microsoft Office or similar data entry systems.
Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents
Ability to organize and prioritize tasks independently, follow oral and written instructions, and adapt to changing workloads and deadlines.
Knowledge of maintaining and updating inventories or equipment, supplies, and commodities.
Preferred Qualification
AA/AS Accounting and/or Marketing.
Experience or education in bookkeeping/accounting/marketing.
Ability to organize, prioritize and work under pressure to meet deadlines as well as acquire new skills and knowledge to adapt to changes in position.
Knowledge of Workday, Microsoft Outlook, Internet, Credit Card Systems, and ImageNow.
Knowledge of MBS Computerized Inventory/Point of Sale Control System.
Ability to work collaboratively with others throughout the department and campus.
Ability to develop and document procedures, recommending best practices and revisions as requirements and technology changes.
Knowledge of and interest in diverse cultures and populations
Other Requirements
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, talk, or hear. The employee is occasionally required to sit and climb/balance.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds.
In accordance with the Minnesota State Colleges & Universities (MnSCU) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to MnSCU's vehicle use criteria and consent to a Motor Vehicle Records check.
Work Shift (Hours / Days of work)
Monday - Friday, 8:00AM-4:30PM
Telework (Yes/No)
No
About
Institution Information
MISSION : Ridgewater College empowers diverse learners to reach their full potential and enrich their lives through personalized and relevant education in an accessible, supportive, and inclusive environment.
VISION: Ridgewater College is a student-centered educational leader focused on innovation, excellence and affordability.
GUIDING PRINCIPLES:
Enterprising - We are future-focused, and change-oriented, developing creative solutions to challenges that maximize our institutional, system and local resources.
Empowerment - We develop and empower employees to make decisions to best serve students and stakeholders.
Excellence - We strive to exceed expectations in all that we do.
Diversity, Equity, and Inclusion - We seek to understand and appreciate the needs and experiences of every individual and actively work to provide genuine opportunities for everyone to succeed and participate in college activities and processes.
Trust and Respect - We are committed to developing a culture based in processes and behavior that create trust and respect among all stakeholders.
Collaboration - We connect and work together to achieve common goals while respecting needs and interests of stakeholders.
Curiosity and Creativity - We constantly strive to understand, learn, change, and improve.
Accountability - As individuals and groups, we willingly accept and take ownership of our successes and failures.
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
02-03-2026
Position End Date:
Open Date:
12-22-2025
Close Date:
01-06-2026
Posting Contact Name:
Felicia Mary Telecky
Posting Contact Email:
felicia.telecky@ridgewater.edu
