SERVICE SUPPORT MANAGER

Compass Group, North America • Greenville, SC • 1d ago

Canteen

Salary: $60,000 -$65,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Service Support Manager along with the shared duties of the Road Technician team will lead and develop a team of technicians and installers for vending and coffee services.

Essential Duties and Responsibilities:

Maintain a clean, organized, and fully operational shop office/workspace.

Coordinate with Shop Lead to ensure equipment or awaiting parts are either cleared for service the following day, or required parts have been ordered.

Work closely with Operations Manager to identify recurring equipment or operational issues.

Recommend replacement of equipment that is problematic or aging.

Lead short, focused daily huddles with the Maintenance Team to set goals and review daily work plans.

Address resource allocation and field support needs.

Reinforce communication and operational efficiency.

Lead and personally respond to maintenance calls to support team and ensure customer satisfaction.

Confirm scheduled installation dates.

Confirm installation crews complete and submit a pre-departure checklist for each job.

Shared Responsibilities:

Service Support Manager is responsible for verifying completion before any vehicle leaves the shop.

Handle on-site service calls and repairs.

Represent the company professionally during all field interactions.

Provide timely reporting and updates to the maintenance team.

Perform diagnostics and resolve technical issues on-site.

Assist with installations or emergency support when required.

Maintain inventory of tools and parts within assigned service vehicle.

Complete preventative maintenance service calls as scheduled.

Document all service reports and communicate clearly with dispatch.

Coordinate with fellow technicians on complex or overlapping jobs.

Ensure all service tickets are completed accurately, and customer issues are resolved.

Report recurring or systemic issues to management for review.

Support coverage for other technicians when needed.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Canteen.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Canteen.pdf

Req ID: 1491159

Canteen

XUE BAI

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