Onshore NetSuite POD lead

Deloitte • Detroit, MI • 2h ago

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced NetSuite POD Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed.

The NetSuite POD Lead Support role is responsible for overseeing and delivering advanced support for NetSuite ERP operations within a client-focused support POD (team). This position manages incident escalation, provides expertise in system troubleshooting and functional issue resolution, and acts as a key point of contact between business users, technical teams, and third-party vendors. The role ensures adherence to service level agreements (SLAs), leads root cause analysis, and drives operational improvements and successful case resolution. The POD Lead also mentors junior support staff, maintains documentation, and helps coordinate system updates and enhancements.

Lead a POD of support specialists providing advanced operational and functional support for NetSuite ERP.

Manage escalation of incidents, prioritize support cases, and ensure timely resolution aligned with SLAs.

Troubleshoot and resolve complex NetSuite issues related to transactions, workflows, integrations, and system configuration.

Coordinate with technical teams, business users, and external vendors for holistic issue resolution.

Support system upgrades, enhancements, user acceptance testing (UAT), and deployment activities.

Document processes, resolutions, FAQs, and best practices to enable knowledge sharing and continuous improvement.

Mentor, train, and guide junior team members within the POD.

The Team

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings.

Qualifications

Required

3+ years of hands-on NetSuite ERP experience in a support, administration, or functional analyst role

In-depth understanding of NetSuite modules (such as Finance, Order-to-Cash, Procure-to-Pay, Inventory, etc.)

Proven experience troubleshooting and resolving complex NetSuite operational and integration issues

Strong knowledge of incident response, problem management, and root cause analysis

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Limited immigration sponsorship may be available.

Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

NetSuite Administrator or SuiteFoundation certification

Analytical/ Decision Making Responsibilities

Analytical ability to manage multiple projects and prioritize tasks into manageable work products

Can operate independently or with minimum supervision

Excellent Written and Communication Skills

Ability to deliver technical demonstrations

Additional Requirements

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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