Onshore NetSuite POD lead

Deloitte • Richmond, VA • 5h ago

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced NetSuite POD Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed.

The NetSuite POD Lead Support role is responsible for overseeing and delivering advanced support for NetSuite ERP operations within a client-focused support POD (team). This position manages incident escalation, provides expertise in system troubleshooting and functional issue resolution, and acts as a key point of contact between business users, technical teams, and third-party vendors. The role ensures adherence to service level agreements (SLAs), leads root cause analysis, and drives operational improvements and successful case resolution. The POD Lead also mentors junior support staff, maintains documentation, and helps coordinate system updates and enhancements.

Lead a POD of support specialists providing advanced operational and functional support for NetSuite ERP.

Manage escalation of incidents, prioritize support cases, and ensure timely resolution aligned with SLAs.

Troubleshoot and resolve complex NetSuite issues related to transactions, workflows, integrations, and system configuration.

Coordinate with technical teams, business users, and external vendors for holistic issue resolution.

Support system upgrades, enhancements, user acceptance testing (UAT), and deployment activities.

Document processes, resolutions, FAQs, and best practices to enable knowledge sharing and continuous improvement.

Mentor, train, and guide junior team members within the POD.

The Team

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings.

Qualifications

Required

3+ years of hands-on NetSuite ERP experience in a support, administration, or functional analyst role

In-depth understanding of NetSuite modules (such as Finance, Order-to-Cash, Procure-to-Pay, Inventory, etc.)

Proven experience troubleshooting and resolving complex NetSuite operational and integration issues

Strong knowledge of incident response, problem management, and root cause analysis

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Limited immigration sponsorship may be available.

Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

NetSuite Administrator or SuiteFoundation certification

Analytical/ Decision Making Responsibilities

Analytical ability to manage multiple projects and prioritize tasks into manageable work products

Can operate independently or with minimum supervision

Excellent Written and Communication Skills

Ability to deliver technical demonstrations

Additional Requirements

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Similar Jobs

Heavy Mobile Equipment Repairer

U.S. Army Reserve Command • Richmond, VA • 5h ago

Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Posit...

5h ago

Go to Apply

Fire Protection Inspection (Basic Life Support)

Defense Logistics Agency • Richmond, VA • 5h ago

Summary See below for important information regarding this job. Responsibilities Conduct inspections of all installation grounds and facilities for violations of fire regulations and codes. Maintain daily surveillance ov...

5h ago

Go to Apply

Data Scientist, Senior

Intermountain Health • Richmond, VA • 5h ago

IT & Engineering

Job Description: The Senior Data Scientist uses industry leading advanced analytics and data science practices to deliver on Intermountain Healthcare's mission to 'Help people live the healthiest lives possible'; making...

5h ago

Go to Apply

Medical Courier

Labcorp • Richmond, VA • 6h ago

Hospital & Medical

LabCorp seeking a Service Representative/Courier to join our team in Richmond, VA. In this position, you will be responsible for the pickup, transport and delivery of medical specimens, lab supplies and reports, while pr...

6h ago

Go to Apply

Manager, Marketing Strategy: Direct Mail Marketing| Retail Bank

Capital One • Richmond, VA • 8h ago

Retail & Hospitality

Manager, Marketing Strategy: Direct Mail Marketing| Retail Bank We are looking for a creative, analytical Marketing Manager to lead the Direct Mail marketing strategy efforts for our Retail Bank division. This role will...

8h ago

Go to Apply

Marketing Proposal Specialist

AECOM • Richmond, VA • 11h ago

Sales & Marketing

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he...

11h ago

Go to Apply

Senior Manager, Partnership Marketing

American Express Global Business Travel • Richmond, VA • 11h ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

11h ago

Go to Apply

ADMS Solution Consultant

Oracle • Richmond, VA • 12h ago

Management & Administrative

Job Description Our Global Operations Technology Consulting team is seeking a skilled and experienced Solution Architect to join our Energy and Water Delivery team. The ideal candidate will have extensive expertise in Ut...

12h ago

Go to Apply

Electric Transmission Field Operations Technical Assistant I/II/III (Midlothian)

Dominion Energy • Midlothian, VA • 12h ago

IT & Engineering

Electric Transmission Field Operations Technical Assistant I/II/III (Midlothian) Date: Dec 19, 2025 Location: MIDLOTHIAN, VA, US, 23113 Company: Dominion Energy Dominion Energy is committed to providing reliable, afforda...

12h ago

Go to Apply

Software Engineer

Evolent • Richmond, VA • 14h ago

IT & Engineering

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to conn...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.