Guest Service Agent

Harbor View Hotel Management • Edgartown, MA • 3d ago

Temporary Guest Service Agents will be responsible: to greet guests
immediately in a Forbes 5-star manner with a friendly and sincere
welcome; providing front desk services including completing the
registration process by inputting and retrieving information from a
computer system, confirming pertinent information; providing bell hop
services welcoming guests and assisting with luggage to/from hotel
rooms; assist with recreation activities at the pool area including
providing guest towels, beach chairs, umbrellas, maintaining a clean
area and taking pool towels to and from the laundry department; assist
guest with recommendations for both on-property and off-property
activities; and obtain in-depth knowledge of the hotel and town that the
property is located to answer questions that guest may have to enhance
their experience on Marthas Vineyard. Will report directly to Front
Office Manager. Three (3) months as Guest Service Agent at high end
hotel, resort or private club or other business that requires
substantial interaction with guests or patrons. All worksites located in
Edgartown, Massachusetts. Workers are assigned to one (1) worksite per
day and rarely travel outside of their assigned worksite. Therefore,
travel throughout this area is required less than 5% of the time. Daily
commuting time to worksites is less than one (1) hour. On-the-job
training is provided. Wage: Guaranteed prevailing wage rate of \$20.36
per hour, paid bi-weekly. Overtime is available and guaranteed at no
less than \$30.54 per hour. Schedule: 35 hours per week. Work schedule
can vary and can include evening and weekend hours. Work may be
performed on any day of the week from Monday through Sunday. Work hours
and shifts vary. A single workweek will be used to compute wages due.
Wages are paid bi-weekly. All deductions as required by law. If the
worker completes 50% of the work contract period, employer will pay
directly for and/or reimburse workers for transportation and subsistence
from the place of recruitment to the place of work. Upon completion of
the work contract or where the worker is dismissed earlier, employer
will provide or pay for workers reasonable costs of return
transportation and subsistence back home or to the place the worker
originally departed to work, except where the worker will not return due
to subsequent employment with another employer. The employer will pay
directly for and/or reimburse workers for all reasonable inbound
transportation and subsistence costs within the first workweek. The
employer will pay directly for and/or reimburse workers for all
reasonable outbound transportation and subsistence costs during the last
workweek. The amount of transportation payment or reimbursement will be
equal to the most economical and reasonable common carrier for the
distances involved. Daily subsistence will be provided at a rate of
\$16.28 per day during travel to a maximum of \$68.00 per day with
receipts. The employer guarantees to offer work for hours equal to at
least three fourths of the workdays in each 12-week period of the total
employment period. The employer will provide workers at no charge all
tools, supplies, and equipment required to perform the job. H-2B workers
will be reimbursed in the first workweek for all visa, visa processing,
border crossing, and other related fees, including those mandated by
government (excluding passport fees). Inquire or send applications,
indications of availability, and/or resumes to MassHire Cape & Island
Career Center 372 North St, Hyannis, MA 02601, (508) 771-5627. Job Order
TBD. Mail resume to H2B Jobs at Harbor View Hotel Management LLC, P.O.
Box 7, Edgartown, Mass 02539

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