Information Technology Engineer (Remote in NY)

Northern Credit Union • Watertown, NY • 22h ago

POSITION OBJECTIVEWhile exhibiting Humble, Hungry and People Smart Virtues, the Information Systems Engineer is responsible for aiding the design, implementation, and support of the organization's Information Systems (Server, applications, voice and data transit systems). This individual performs a wide variety of system design, implementation, configuration, troubleshooting, and maintenance with technologies including Servers, routers, firewalls, voice systems, virtual systems (Server and Networking), etc. This position interacts with the entire organization at all locations, periodically requiring extended travel to regional Credit Union sites. This internal owner plays a significant role in the department with establishing and driving key technology initiatives that align with Northern's mission, vision, and strategic direction.ESSENTIAL JOB FUNCTIONSProactively serves as a role model and demonstrates individual commitment to Northern's Ownership philosophy by:Exhibiting high energy, a positive attitude, innovation, and passion for member serviceMaintaining an active, positive, professional image and reputation for Northern in the community while spreading the Ownership philosophy internally and externally.Engaging in the recommendation of enhancements further promoting Northern's Culture and the Standard of Excellence for member service.Keeping open communication alive by inspiring owner participation on teams, listening to owner ideas, holding meetings, and publishing regular announcements.Taking every opportunity to build or enhance member relationships and contributing to their financial well-being.Contributes to the development and growth of the ITO team through a mentor @type mindset to ensure the distribution of knowledge and skills.Effectively leads the analysis and development of technological solutions and systems, onboards, maintains, and evaluates IT network, infrastructure, and vendor relationships by:IT Leadership::Lead the evaluation of current systems to identify improvements for efficiency and effectiveness.Lead the design and implementation of systems.Lead the design and implementation of systems.Lead and assists in developing user and system documentation which impact the use of platforms and services.Complies with all applicable Rules, Regulations and Statues of the NCUA and other appropriate governing bodies to include but not limited to: USSFCU Bylaws, Code of Conduct, Employee Guidebook, Bank Secrecy/Anti-Money Laundering act, Fair Housing Act, and Fair Credit Reporting acLeads and assists in the development of future ITO projects, initiatives, and budget procurementIT Team Function:Collaborate with internal owners, end users, vendors, suppliers, and stakeholders.Perform other duties and responsibilities including team and individual goals and objectives as assigned.Attend events and conferences as needed to form successful relationships and to stay abreast of Information technology trends/standardsHas the flexibility to work evenings and weekends as necessary.Infrastructure Management:Oversee the monitoring, maintenance and optimization of networks and operating systems.Performs configuration, installation, and support of servers, networks, and wireless equipment.Supervises the administration of networks, virtual systems, voice systems, ATM's/ITM's and related systems.Provides support on technologies, including: NGFW's, Switching, Hyper-Converged Architectures, Software Defined Networking, VDI, DMZs, VPNs, VOIP, Windows Server Platforms, MS 365, and ATMs/ITMs.Maintains the administration of networks, virtual systems, voice systems, ATM's/ITM's and performs regular maintenance on related systems.Executes daily tasks and system monitoring using organization deployed platforms.Responds to inquiries, issues, or incidents, applying advanced troubleshooting as appropriate.Maintains current documentation for all applicable technologies, and tracks task work in the organization's change management/helpdesk pl

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