Virtual Item Processing Lead Specialist

KeyBank NA • Cleveland, OH • 11h ago

Location:
4910 Tiedeman Road, Brooklyn Ohio
Location: Hybrid opportunity
Hours: Monday- Friday from 8:30pm-5:00am
Job Description
We are seeking a detail-oriented Processing Specialist to support banking operations by managing and optimizing image-based workflows. This role focuses on processing, validating, and enhancing digital images for financial documents, ensuring accuracy, compliance, and efficiency in transaction processing. Strong 10 key skills are required.
Job Summary
Process and validate images of checks, payment documents, and other financial records using specialized imaging systems.
Ensure compliance with Key Bank's banking standards, regulatory requirements, and security protocols.
Optimize image quality for accurate data extraction and fraud description.
Collaborate with operations and IT teams to troubleshoot imaging issues and improve workflows.
Monitor system performance and recommend enhancements for speed and accuracy.
Maintain documentation for imaging processes and adhere to audit requirements.
Essential Functions
Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making
Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers.
Completes work by following clear defined procedures
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers.
Uses some independence of thought to resolve basic issues and refers more complex problems to supervisors or other experts.
Recommends and implements programs to solve routine issues, contributes to workflow or process change and redesign, and forms a foundational/basic understanding of the specific product or process.
Is fully proficient in duties while working under moderate to limited supervision.
Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice.
Education
High School Diploma or GED (required)
Bachelor's Degree or equivalent experience (preferred)
Work Experience
Minimum 1 year in operations or general office role (required)
Skills
Working knowledge of business concepts, tools, and processes that are needed for making sound decisions in the @context of the company's business; ability to apply this knowledge appropriately to diverse situations.
Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Working knowledge of back office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management.
Working knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Working knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.
Working knowledge of th

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