GVP, Renewals - United States

Cornerstone onDemand • Charleston, SC • 5d ago

Job Title : GVP, Renewals, Digital Strategy & SMB

Location : Remote (U.S.)

Position Overview:

The GVP, Renewals, Digital Strategy & SMB is a senior leader responsible for driving customer retention, revenue growth, and operational excellence across all renewal motions. This role oversees a team managing Strategic, High Value, Growth, Digital, and SMB segments, with a strong emphasis on digital engagement, automation, and scalable processes to maximize Gross Renewal Rate (GRR) and Net Revenue Retention (NRR).

In addition to core renewals leadership, this GVP will own the digital renewals strategy -leveraging technology, data, and automation to deliver a frictionless customer experience and optimize efficiency. The role also includes oversight of an SMB -focused team executing high-volume inbound and outbound motions, uncovering expansion opportunities, and driving net-new revenue within the install base.

This is a highly strategic role requiring a blend of executive leadership, operational rigor, and innovation to transform renewals into a growth engine.

Key Responsibilities:

Strategic Leadership:

o Define and execute the AMER renewals strategy across Strategic, High Value, Growth, Digital and SMB segments.

o Develop a digital-first approach to renewals, leveraging automation, AI, and self-service tools to scale efficiently.

o Partner with Sales, Customer Success, and Operations to align retention and growth objectives.

Team Management & Development:

o Lead and grow a high-performing team to include RVP, Managers and Renewal Representatives.

o Foster a culture of accountability, performance, and continuous improvement.

o Implement career development programs and succession planning for leadership roles.

Revenue & Performance Management:

o Own GRR and NRR targets for AMER; deliver accurate forecasting and reporting.

o Drive operational excellence through standardized processes, playbooks, and KPIs.

o Identify and execute upsell and cross-sell opportunities within the renewal cycle.

Digital Transformation:

o Build and scale digital engagement programs for SMB and mid-market customers.

o Implement tools and workflows for automated renewals, proactive outreach, and predictive analytics.

o Partner with Product and Marketing to enhance digital customer journeys.

Cross-Functional Collaboration:

o Align with Finance on forecasting and revenue recognition.

o Work closely with Customer Success to ensure seamless handoffs and retention strategies.

o Collaborate with Operations to optimize systems and reporting infrastructure.

Qualifications:

10+ years in SaaS or subscription-based businesses, with at least 5 years in senior leadership roles.

Proven success leading renewals or customer success organizations with measurable impact on GRR and NRR.

Experience implementing digital engagement strategies and automation at scale.

Strong operational background with expertise in forecasting, pipeline management, and revenue operations.

Exceptional leadership, communication, and change management skills.

Familiarity with Strategic and SMB segments and the nuances of each motion.

Preferred Experience:

Background in high-growth SaaS environments.

Knowledge of AI-driven customer engagement and digital transformation initiatives.

Experience managing hybrid teams (digital + human-led) across multiple geographies.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

Similar Jobs

Commercial Client Specialist

First Horizon Bank • Mount Pleasant, SC • 20min ago

Description Location: On site at location listed in job posting. Summary: The Client Specialist role supports the line of business by providing exceptional service and operational support to associates and clients. This...

20min ago

Go to Apply

Software Engineering Manager

Robert Half • Charleston, SC • 6h ago

Management & Administrative

Description We are looking for an experienced Software Engineering Manager to lead the development and integration of eCommerce platforms and architectural systems for a prominent consumer product company in Charleston,...

6h ago

Go to Apply

Sales Intern

Daktronics • Charleston, SC • 6h ago

Sales & Marketing

Position Summary Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attr...

6h ago

Go to Apply

Restaurant Server

Atrium Hospitality • North Charleston, SC • 9h ago

Retail & Hospitality

Hotel : North Charleston Embassy Suites 5055 International Blvd N Charleston, SC 29418 Full time Compensation Range : $9.50-$9.98 Compensation is determined based on a variety of factors, including experience, skills, qu...

9h ago

Go to Apply

Restaurant Bartender

Atrium Hospitality • North Charleston, SC • 9h ago

Retail & Hospitality

9h ago

Go to Apply

Insulator (Lugoff, SC) - Austin Industrial - PER DIEM PAID

Austin Industries • Charleston, SC • 10h ago

Legal & Paralegal

Description Austin Industrial delivers premier maintenance, construction, and soft craft services to leading industrial companies across the U.S. An industry leader for more than 60 years, we offer single-source solution...

10h ago

Go to Apply

Warehouse Janitorial Cleaner

ABM Industries • Summerville, SC • 10h ago

Manufacturing & Warehouse

Overview Job Summary Details: The Warehouse Janitorial Cleaner provides the cleaning and upkeep of an assigned area. Pay rate: $16 per hour, paid weekly Shift schedule: Saturday and Sunday Hours: 1st shift (7am-3:30pm),...

10h ago

Go to Apply

UHP Mechanic/Tech

Main Industries • North Charleston, SC • 10h ago

IT & Engineering

UHP Mechanic: Main Industries, Inc. Description: Main Industries has been serving the marine and industrial market for over 40 years. Beginning as a premier marine coatings company, Main has grown into a multi-craft indu...

10h ago

Go to Apply

UHP Mechanic/Tech

Main Industries • North Charleston, SC • 11h ago

IT & Engineering

11h ago

Go to Apply

Physical Therapy Assistant PTA Home Health

PruittHealth • Ladson, SC • 12h ago

Hospital & Medical

Physical Therapist Assistant PTA - Home Health Services Full Time Locations: Colleton and Dorchester Counties Home is where the heart is! That's why PruittHealth @ Home is committed to caring for our patients and residen...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.