Customer Service Representative

Optimal Care • Jackson, MI • 23h ago

Optimal Care is where your dedication meets a rewarding career.

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.

Exceptional Benefits:

Minimum of 3 Weeks Paid Time Off (PTO)

Company Vehicle Program

Flexible Work Schedule

Mentorship Culture

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Mileage Reimbursement

Cutting Edge Technology

Key Responsibilities**

Customer Service Representatives are responsible for converting referrals for delivery of services, receiving referrals, data entry, answering inquiries, and disseminating information about the agency. This Customer Service Representative assists with the daily operations of the agency and establishes and maintains efficient systems for patient referral, coordination, data entry, and communications to support the department in securing referrals.

In this role you will be responsible for:

Establishing and maintaining effective and efficient systems for patient referrals

Answering all inquiries regarding agency services and disseminating appropriate information including referrals to community resources

Accurately documenting or tracking all referrals received by the agency for trending reports

Being responsive to internal and external customer needs and satisfying their requirements and expectations

Greeting all individuals arriving at the office courteously and ensure their needs are met

Maintaining organized, effective, and efficient systems and communication to ensure the continuity of quality patient care delivered

Assisting in evaluating agency operations and systems and identifying ways to enhance workflow and productivity

Efficiently and accurately transferring referrals to the supervisor or scheduler for patient evaluation

Accurately data processing all necessary information into the company database software for immediate use

Required Qualifications

High School Diploma or GED equivalent

Current and valid Driver's License

Reliable transportation and valid automobile insurance coverage

Requires interpersonal skills and ability to communicate professionally and effectively with employees and receive patient referrals

Knowledge of medical terminology required

Must have strong verbal and written communication skills

Able to demonstrate problem-solving skills, organizational skills, and attention to detail

Requires proven interpersonal, coordination, and leadership skills with the ability to communicate professionally and effectively

Skilled in conflict resolution

Go to Apply

Director of Supply Chain Business Office

Consumers Energy • Jackson, MI • 3w ago

Management & Administrative

3w ago

Go to Apply

Customer Service Representative

Robert Half • Jackson, MI • 3w ago

Management & Administrative

Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Jackson, Michigan. In this Contract to permanent position, you will play a key role in supporting custome...

3w ago

Go to Apply

(USA) Vision Center Manager NL 1

Walmart • Jonesville, MI • 3w ago

Management & Administrative

Position Summary... What you'll do... Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting...

3w ago

Go to Apply

Director of Finance

Robert Half • Jackson, MI • 4h ago

Finance, Accounting & Banking

Description Our client is seeking an experienced Director of Finance to lead financial operations for a complex, mission-driven organization. This Director of Finance role is ideal for a hands-on finance leader with deep...

4h ago

Go to Apply

2nd Shift Custodian

Mason Public Schools • Mason, MI • 5h ago

Position: 2nd Shift Custodian Building: Mason Public Schools / In-Person Reports to: Director of Operations About Mason Public Schools: Located in the heart of Michigan, minutes from the State Capitol and Michigan State...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.