Customer Service Representative

Robert Half • Jackson, MI • 2d ago

Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Jackson, Michigan. In this Contract to permanent position, you will play a key role in supporting customer needs and ensuring accurate order processing. This is an on-site role, offering the opportunity to collaborate with team members and supervisors while contributing to the efficiency of our operations.

Responsibilities:

Handle inbound calls from customers promptly and professionally, addressing inquiries and resolving issues.

Accurately enter customer orders into the Epic system and retrieve orders from customer portals as needed.

Verify the accuracy of order details, including value-added processes, to ensure customer satisfaction.

Communicate with plant supervisors to discuss order requirements and inspect materials for proper finishing.

Maintain organized records of customer interactions and order statuses for seamless follow-up.

Collaborate with team members to schedule appointments and manage customer service tasks effectively.

Utilize Microsoft Excel and Word to complete data entry tasks and create necessary documentation.

Respond to customer emails promptly, providing clear and helpful information.

Monitor the progress of orders and coordinate with relevant departments to ensure timely completion.

Uphold a commitment to providing exceptional customer service in every interaction. Requirements - Proven experience in customer service, preferably in a call center or order entry environment.

Proficient in data entry and using systems such as Epic for order management.

Strong organizational skills with a keen attention to detail.

Ability to communicate effectively with supervisors and team members across departments.

Familiarity with Microsoft Excel and Word for documentation and reporting purposes.

Excellent verbal and written communication skills, including email correspondence.

Capable of multitasking and prioritizing tasks in a fast-paced environment.

Comfortable working on-site and interacting with team members in person. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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