Customer Service Representative

Robert Half • Santa Barbara, CA • 16h ago

Description

We are looking for a dedicated Customer Service Representative to join our team. In this long-term contract position, you will play a pivotal role in ensuring smooth order processing, accurate data management, and outstanding customer support. This is an excellent opportunity to utilize your skills in a dynamic and collaborative environment.

Responsibilities:

Manage end-to-end order processing, including invoicing, fulfillment, and inventory analysis.

Identify and resolve issues in daily order operations, collaborating with other team members to ensure efficiency.

Provide guidance and support to customer service representatives in completing their assigned tasks.

Train team members on department processes and ensure adherence to established procedures.

Suggest process improvements to management based on insights gained from customer interactions and order workflows.

Oversee account and customer data management to maintain accuracy and streamline order processing.

Handle returns, ensuring proper documentation and resolution.

Process international documents and related transactions accurately and efficiently.

Requirements - At least 3 years of experience in a customer service leadership role within a consumer-packaged goods company.

Strong skills in answering inbound calls and managing customer inquiries.

Proficiency in call center operations, including inbound and outbound communication.

Expertise in data entry, email correspondence, and order entry.

Familiarity with scheduling appointments and using Microsoft Excel and Word.

Experience with Sage 100 or similar systems is preferred.

Bachelor's degree is preferred but not required.

Exceptional organizational skills and attention to detail. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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