Account Support Analyst

Highmark Health • Olympia, WA • 5h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity. The incumbent has foundational knowledge and experience, is building higher-level knowledge and skills, and makes independent contributions to projects.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files.

Interact and provide support activities to Account Managers (For UCD: Accounts Support Analysts are account managers for all small market clients. May also be involved with managing all aspects of relationships with core partners.)

Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners.

Handle error management and ensure files are corrected.

Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.

May assist with training new employees.

Other duties as assigned or requested.

EDUCATION

Minimum

High School Diploma/GED

Substitutions

None

Preferred

None

EXPERIENCE

Required

3 years of relevant, progressive experience in the area of specialization. Exempted experience requirements effective August 2016

Preferred

Experience in health care, insurance or sales

LICENSES/CERTIFICATIONS

Required

Producer's License in Accident & Health required or must be obtained within 90 days of hire

Preferred

None

SKILLS

Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.

Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$22.71

Pay Range Maximum:

$35.18

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J273832

Similar Jobs

Bank Teller - Lakewood, WA

TEKsystems • Lakewood, WA • 1h ago

Finance, Accounting & Banking

TEKsystems is currently searching for qualified candidates for a Floating Bank Teller with a Fortune 100 Financial Institution in Lakewood, WA Job Description: To provide members and prospective members the full range of...

1h ago

Go to Apply

Product Marketing Analyst

Oracle • Olympia, WA • 4h ago

Sales & Marketing

Job Description As a Product Marketing Manager in Oracle's Fusion Analytics team, you will be the strategic bridge between product innovation and market impact. You'll define how we position, message, and bring Oracle An...

4h ago

Go to Apply

Account Executive, Commercial

Red River • Olympia, WA • 5h ago

Sales & Marketing

Red River is looking for a high-energy, results-driven Commercial Account Executive to help organizations transform their IT environments. In this role, you'll own a dedicated territory, build strategic relationships, an...

5h ago

Go to Apply

Advanced Degree Software Engineer - Database Technologies

Oracle • Olympia, WA • 5h ago

IT & Engineering

Job Description New College Grad Role intended for students graduating with their Master's and/or Doctorate's degree by August 2026, or have graduated within 12 months of cohort start date in June/July 2026. Target Start...

5h ago

Go to Apply

Account Executive, Commercial

Red River • Olympia, WA • 5h ago

Sales & Marketing

5h ago

Go to Apply

Software Engineer II - NBS

Nelnet • Olympia, WA • 7h ago

IT & Engineering

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher ed...

7h ago

Go to Apply

Sr. Software Engineer

UMB Bank • Olympia, WA • 7h ago

IT & Engineering

The UMB Alternative Investments - Support team provides support to the development of the software used by our Fund Accountants, external Alternative Investment client teams, and Investors to manage the investment portfo...

7h ago

Go to Apply

Janitorial Floater Cleaner

ABM Industries • Olympia, WA • 11h ago

Manufacturing & Warehouse

Overview Job Summary Details: The Floater Route Cleaner provides the cleaning and upkeep of an assigned area. Pay Rate : $18.00 to $18.00 p/hour The pay listed is the hourly range or the hourly rate for this position. A...

11h ago

Go to Apply

Senior Data Center Design Mechanical Engineer

Oracle • Olympia, WA • 11h ago

IT & Engineering

Job Description In response to increased concurrent projects for the design and delivery of our datacenters, Oracle is recruiting a Senior Mechanical Engineer. The role is a senior multi-disciplinary datacenter design le...

11h ago

Go to Apply

Counter Sales / Warehouse

Consolidated Electrical Distributors • Olympia, WA • 11h ago

Sales & Marketing

Summary Job title: Counter Sales / Warehouse Job ID: null Department: Olympia - SEC Location: null-null Description Summary: Our counter sales / warehouse associates make sure our products are received, stored and distri...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.