Account Support Analyst

Highmark Health • Washington, DC • 3h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity. The incumbent has foundational knowledge and experience, is building higher-level knowledge and skills, and makes independent contributions to projects.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files.

Interact and provide support activities to Account Managers (For UCD: Accounts Support Analysts are account managers for all small market clients. May also be involved with managing all aspects of relationships with core partners.)

Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners.

Handle error management and ensure files are corrected.

Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.

May assist with training new employees.

Other duties as assigned or requested.

EDUCATION

Minimum

High School Diploma/GED

Substitutions

None

Preferred

None

EXPERIENCE

Required

3 years of relevant, progressive experience in the area of specialization. Exempted experience requirements effective August 2016

Preferred

Experience in health care, insurance or sales

LICENSES/CERTIFICATIONS

Required

Producer's License in Accident & Health required or must be obtained within 90 days of hire

Preferred

None

SKILLS

Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.

Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$22.71

Pay Range Maximum:

$35.18

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J273832

Similar Jobs

Principal Commercial Banking Restaurant Finance Relationship Manager

Wells Fargo • Washington, DC • 22min ago

Retail & Hospitality

About this role: Wells Fargo is seeking a Principal Commercial Banking Relationship Manager for the Restaurant Finance and Convenience Store team which specializes in providing financing for multi-unit branded retail bus...

22min ago

Go to Apply

Senior Social Media Manager

National Restaurant Association • Washington, DC • 25min ago

Management & Administrative

The National Restaurant Association and National Restaurant Association Educational Foundation are proud to be part of a highly respected industry, providing hospitality, opportunity, and quality of life. Much like the i...

25min ago

Go to Apply

Construction Manager

PulteGroup • Gaithersburg, MD • 29min ago

Trucking & Construction

Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence....

29min ago

Go to Apply

Project Executive

Clark Construction Group, LLC • Washington, DC • 33min ago

As Project Executive, you will be the driving force of a leadership team dedicated to providing world class service to our clients by leading, directing, and coordinating the day to day management of the project. You wil...

33min ago

Go to Apply

Project Manager, Military Housing Construction

Sevan Multi-Site Solutions Inc • Fort Meade, MD • 35min ago

Trucking & Construction

Project Manager, Military Housing Construction Department:Construction Services Location:Fort Meade, MD Sevan Multi-Site Solutions is a veteran-owned business that provides fully customized, turnkey, program management a...

35min ago

Go to Apply

Customer Service Representative

Robert Half • Fairfax, VA • 1h ago

Management & Administrative

Description We are offering a contract position opportunity for a Customer Service Representative in the bustling city of Fairfax, Virginia. This position is located within a dynamic industry with a focus on customer int...

1h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Washington, DC • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Senior Network Architect/SME in Enterprise Facilities Security and Industrial Control Systems Networks

GovCIO • Bethesda, MD • 1h ago

Legal & Paralegal

Overview GovCIO is currently hiring for a Senior Network Architect/SME in Enterprise Level Facilities Security and Industrial Control Systems and Networks for our NIH-CIT proposal. This position is located in Bethesda, M...

1h ago

Go to Apply

Manufacturing Test Engineer

Wabtec Corporation • Germantown, MD • 1h ago

IT & Engineering

Job Description Who will you be working with? The Manufacturing Test Engineer will work with a cross-functional Engineering team to develop and maintain tools, fixtures, and scripts to automate testing of various Industr...

1h ago

Go to Apply

Industrial Engineer - Level 2

Northrop Grumman • Sterling, VA • 1h ago

Legal & Paralegal

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: None TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems th...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.