2026 Summer Intern - Contact Center - AI Reshape

Roche • Indianapolis, IN • 8h ago

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Department Summary

This product line contains all elements that are needed to create a contact center service. Included are capabilities as Telephony, Quality Assurance, Workforce Management, Omnichannel, AI, Bots and Contact Center of the future. Contact Center platforms are for delighted customers , engaged employees, and the business challenges of today as well as the planning for tomorrow's customer experience. We radically simplify how we work to deliver & support our traditional portfolio, while pushing towards new innovations, AI and digital solutions. We are going through a change to our foundation to modernize our catalog of services, improving our ability to tackle new capabilities.

This position is based in Indianapolis, IN, On-Site.

The Opportunity

You will collaborate with multiple platforms to review AI business use cases.

Verify and document the differences between the various platforms.

Ensure data accuracy, consistency, and completeness across the platform. Verify compliance and governance.

Develop and maintain documentation for design specifications, user guides, and data sources.

Test for functionality, performance, and usability, and work with stakeholders to gather feedback

Document outcomes, return on investments, and communicate results.

Program Highlights

Intensive 12-weeks , full-time (40 hours per week) paid internship.

Program start dates are in May/June (Summer)

A stipend, based on location, will be provided to help alleviate costs associated with the internship.

Ownership of challenging and impactful business-critical projects.

Work with some of the most talented people in the biotechnology industry.

Who You Are (Requirements)

Required Education:

Must be pursuing a Bachelor's degree

Required majors: Informatics, IT, Data Science, Computer Science, Information Systems, Business Analytics, Information Science or related fields.

Required Skills

Excellent communication, collaboration, and interpersonal skills.

Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion.

Strong problem-solving skills and attention to detail.

Passion for AI related topics

Ability to understand business use-case and translate to technical details.

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of Indianapolis, IN is $45/hour. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position also qualifies for paid holiday time off benefits.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants (https://docs.google.com/forms/d/e/1FAIpQLSdZWlsbfQOvFVIQgHE_iDzWUTlhZvj6FytIzjS7xq6IGh1H5g/viewform) .

Roche

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