Enterprise Systems Support and Reporting Analyst

Empire State University • Saratoga Springs, NY • 8h ago

Enterprise Systems Support and Reporting AnalystSUNY Empire is seeking a highly motivated and detail-oriented Enterprise Systems Support and Reporting Analyst to join our Information Technology team. This position will provide critical support for the administration, maintenance, and troubleshooting of our enterprise systems, including Banner, Banner Document Management, Argos, and Laserfiche. The successful candidate will also play a key role in developing and maintaining institutional reports using Argos to support data-driven decision making.Primary responsibilities include: Provide system administration and break/fix support for enterprise systems, including Banner, Banner Document Management, Argos, and Laserfiche. Monitor, maintain, and troubleshoot application performance and system availability. Collaborate with stakeholders to gather requirements and develop Argos reports for academic, administrative, and operational needs. Perform user account management, permissions updates, and workflow configurations across supported systems. Work closely with IT staff and functional offices to ensure system reliability, upgrades, and patch management. Plan, test, and implement system patching in alignment with IT best practices. Coordinate and execute updates, fixes, and upgrades within defined maintenance windows. Follow established change management procedures to ensure stability, documentation, and communication of system changes. Diagnose and resolve problems in the maintenance and support of administrative applications. Maintain technical documentation, including system configuration, processes, and reporting standards. Provide training and end-user support to staff and faculty as needed. Assist in evaluating and implementing new tools, integrations, and system enhancements.Job Requirements:Required Qualifications: Associate degree from a regionally accredited college or university and a minimum of 2 years' applicable programming experience; OR a minimum of 5 years' applicable programming experience. Hands-on experience administering enterprise systems such as Banner, Argos, Laserfiche, or comparable platforms. Strong troubleshooting and problem-solving skills for both application and system-level issues. Experience in report writing and data analysis (Argos or similar reporting tools). Working knowledge of relational databases (e.g., Oracle, SQL Server) and query languages (SQL). Experience with system patching and change management practices. Excellent communication skills, with the ability to explain technical concepts to non-technical audiences. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.Preferred Qualifications: Prior experience in a higher education IT environment. Familiarity with Ellucian Banner administration and document management solutions. Knowledge of integration tools, APIs, and scripting languages for automation. Basic familiarity with Linux/Unix operating systems. Experience with ITIL or similar frameworks for IT service management.Special Information: Occasional evening and weekend work may be required. Periodic travel may be required to fulfill department and university-wide commitments. Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position. SUNY Empire provides employees with flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment.Additional Information:Rank/Salary: Programmer-Analyst, SL2 / $60,000-$65,000, dependent upon experience and qualifications.We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.SUNY Empire is an AA/EEO/

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