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Section 8 DivisionGENERAL DESCRIPTION:Performs complex (journey-level) program administration in the implementation of the Section 8 Housing Choice Voucher Program (HCVP). Work primarily involves reviewing household and unit eligibility for housing assistance and providing technical assistance and guidance tenants, landlords, the general public, and other TDHCA staff. Work is performed under the general direction of the Section 8 Program Manager with moderate latitude for the use of initiative and independent judgment.Responsible for a wide range of activities related to determining and documenting participant eligibility, income, rent and contractual relationships with owners in support of the HCV program operations.SPECIFIC JOB RESPONSIBILITIES:and#183; Responsible for a wide range of activities related to determining and documenting participant eligibility, income, rent and contractual relationships with owners in support of the HCV program operations.and#183; Educate participants on program rules and make referrals to other services as needed.and#183; Execute the Housing Assistance Payment (HAP) Contracts between landlords and TDCHA and assure all appropriate documents are accurate and complete. In addition, facilitating and mediating communication with clients and property owners as needed in person, by telephone, e-mail, and mailed correspondence.and#183; Manage and process client files for initial admittance, annual renewals, and interim adjustments.and#183; Determine which documents are necessary for the file by reviewing application materials and conducting interviews with clients and landlords. Calculate rent and utility allowances, and properly notify participants and landlords of any rent changes related to information processed in accordance with federal and Department guidelines.and#183; Organize and maintain client files and ensure adherence to the Federal Privacy Act.and#183; Conduct phone interview and verify documents support the calculations. Enter contract data into the Section 8 software (Yardi) and generate HUD50058 and supporting documentation.and#183; Provide excellent customer service by responding to information requests within 24-48 hours. This may include conducting research, providing solutions to problems, and correcting errors.and#183; Review Request for Tenancy Approval, Owner/Family Lease and prepare appropriate papers for inspection. Assist in conducting unit inspections when necessary, and complete inspection documentation.and#183; Assist in facilitating and monitor portability of tenants to and from other Public. Housing Authorities. Follow-up on assigned port-in(s) and any process applicable changes reported by the initiating PHA in accordance with HUDand#8217;s portability requirements.and#183; May assist in PIC entry.and#183; Must attend required training workshops and on-line seminars related to the Section 8 HCVP.and#183; 10% Travel Required.
Qualifications: EDUCATION/EXPERIENCE:and#183; Four years of experience in HUD-assisted housing programs is preferred. Graduation from an accredited four-year college or university in business practices may be substituted for experience on a year-for-year basis.and#183; One or more years of experience with determining client or tenant eligibility for federal affordable housing programs required, and experience with Housing Choice Voucher Programs highly preferred. Training in voucher program administration (including calculating income and rent) is required to be completed within 1 year of employment.and#183; Considerable experience in office practices and administrative procedures.and#183; Experience utilizing Yardi systems ishighly preferred.KNOWLEDGE, SKILLS AND ABILITIES:and#183; Excellent oral and written communication skills.and#183; Knowledge of regulations and procedures relating to the operation of the Section 8 HCVP.and#183; Knowledge of Texas landlord and tenant law.and#183; Ability to appropriately organize and interpret documentation related to client and unit eligibility.and#183; Ability to independently track and meet deadlines.and#183; Ability to establish goals and objectives, to devise solutions to administrative problems.and#183; Skill in the use of electronic data and word processing equipment and software.and#183; Demonstrated skill in client management, problem solving, and de-escalation.and#183; Ability to establish effective working relationships with supervisor and co-workers, and to communicate effectively with the public both orally and in writing.PHYSICAL REQUIREMENTS:and#183; This classification functions in a standard office environment. Ability to drive and travel as needed. Will need to move about the office to access file cabinets, use office machinery, attend meetings in various offices and conference rooms, etc. Must be able to communicate and exchange accurate information via phone, computer, and in person. Must be able to observe and evaluate data in a variety of formats, including hard copy, electronic, and various media formats.and#183; The employee must be able to lift and/or carry up to 25 pounds. Must be able to push and/or pull up to 25 lbs.OTHER:Must be willing to work in a non-smoking environment and adhere to all applicable Department policies and procedures. Must be willing to work overtime if necessary which may include nights and weekends. Must attend work regularly and adhere to approved work schedule.IMPORTANT INFORMATION FOR THE CANDIDATE:and#8226; Official transcripts or other minimum requirement validations will be requested of final applicants.and#8226; Criminalbackground checks will be conducted before an offer of employment is extended.We fully recognize, honor and enforce the Uniformed Services Employment and Reemployment Rights Act (USERRA) and encourage opportunities to hire Veterans, Reservists and Guardsmen.Males born on or after January 1, 1960, between the ages of 18-26, will be required to present proof of Selective Service System registration on the first day of employment or proof of exemption from Selective Service registration requirement.The U.S. Immigration Reform and Control Act of 1986 requires new employees to present proof of identity and eligibility to work in the United States. Failure to provide this information within the required timeframe will result in the offer being rescinded.Thank you for considering employment at the Texas Department of Housing and Community Affairs! The Texas Department of Housing and Community Affairs is an Equal Employment Opportunity employer.Must be willing to work in a non-smoking environment and adhere to all applicable Department policies and procedures. Must be willing to work overtime if necessary which may include nights and weekends. Must attend work regularly and adhere to approved work schedule.
