General Manager

Crescent Hotels and Resorts • Ithaca, NY • 7h ago

Description

Crescent Hotels and Resorts is seeking an experienced Hotel General Manager to manage the Courtyard by Marriott Ithaca Airport / University hotel.

Managed by Crescent Hotels and Resorts and part of the Marriott family, our associates are offered industry-leading competitive wages, a full range of benefits as well as access to associate rate discounts at Marriott properties across the globe.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent.

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

Excellent compensation package

Operational incentive plan eligibility

An exceptional benefit plan for eligible associates & your family members

401K matching program for eligible associates

Discounts with our Crescent managed properties in North America for you & your family members

What will you be doing?

Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

Perform administrative duties including reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc.

Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.

Interview, hire, train, supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.

Recommend performance evaluations, resolve problems, provide open communication.

Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.

Communicate both verbally and in writing to provide clear direction to staff.

Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.

Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.

Appropriate handle associate issues in conjunction with People & Culture following Crescent policies.

Perform any other job-related duties as assigned.

Qualifications/Experience:

Minimum of 5 years' experience as a hotel General Manager is required.

3 years' experience in a full-service hotel is highly preferred.

Working knowledge of financial/accounting procedures is required.

Ability to read, write and speak the English language fluently.

Marriott Full-Service experience highly preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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