Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Account Management
Job Description Summary
Our North America sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer efficacy, product and solution strength, and a trusted partnership orientation.
As part of the Community Institution Account Management team, our role is to be bold and innovative partners to community banks and credit unions to deliver their customers/members and the communities for which they serve. We operate as an extension of our customers organizations to develop and execute joint strategies driving innovative payment solutions that deliver a superior cardholder experience, while delivering with incremental value to our organizations. The successful candidate for this position will be a member of the Community Institutions leadership team, helping shape the future of payments for our customers. This position is ideal for someone who is a collaborative thought-leader, can bring a strong customer-centric business perspective, has experience deepening relationships, creative and proven negotiation expertise and the ability to effective lead people and processes.
Have you ever proactively identified and solved complex problems that impact customer relationships, executive management or the direction of the business?
Have you ever prepared proposals, RFP's, and negotiated contractual relationships with various internal and external stakeholders?
Are you motivated to be a part team empowering community institutions and ultimately enriching the communities in which they serve?
Role:
Partner, lead and develop Mastercard's relationships within the community institutions sector.
Work directly with community banks and credit unions to co-create strategies followed by their execution with Mastercard assets and resources driving incremental value for our combined organizations.
Serve as an executive point of contact and leader to a team of day-to-day account managers, at times serving as both an internal/external liaison for driving our mutual business objectives.
Coordinate across customers and internal stakeholders, to include Finance, Business Development, Legal, Product, and Delivery teams to ensure consistent and effective customer relationship management.
Drive the development and execution of annual account plans that align with both our customers and Mastercard's mutual business objectives.
Grow and deepen relationships across all levels within your assigned book of business.
Leverage and influence MasterCard solutions and product management resources to deliver exceptional customer value.
Lead initiatives to identify and present new business opportunities to customers that will drive incremental value our customers and their end consumers.
Conduct quarterly business reviews and annual planning sessions with executive key stakeholders
Enable and optimize teams success through creative leadership and advocacy that removes friction from our processes.
All About You:
Strong knowledge and success in the payments space, with proven customer account management experience.
Forward-thinking, with an ability for creative approaches to solve business problems.
Strong ability to influence and build consensus across cross-functional units, leadership levels, external partners and customer; with established negotiation skills
Results-oriented and ability to perform in a fast-paced and changing environment.
Excellent verbal and written communication, negotiation, and project management skills.
Payments knowledge with a proven track record of solution selling including using functionality and problem solving to differentiate and derive value/revenue
Leadership of people, processes and/or major workstreams either direct or cross-functional with accountability and responsibility.
Broad market awareness, able to think strategically, creatively and able to work collaboratively.
Location - New York (Preferred), Purchase. Open to alternative Mastercard locations for the right candidate.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the @type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $245,000 - $391,000 USD
Atlanta, Georgia: $204,000 - $326,000 USD
O'Fallon, Missouri: $204,000 - $326,000 USD
Purchase, New York: $235,000 - $375,000 USD
