Card Services Manager - Card Services - Wheeling, WV

WesBanco Bank, Inc • Independence, OH • 19h ago

Back Card Services Manager - Card Services

51-8589

Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Wheeling Work Hours per Week 37.5 Requirements Bachelor's Degree in Business Administration, Management, or Finance preferred. Minimum of 5 years banking experience including card operations experience. Experience in managing a Profit & Loss and associated budgeting and planning. Experience in establishing and managing a revenue generation strategy. Minimum of three years of experience in a supervisory or leadership role. Job Description SUMMARY: Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank. A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program. The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manages card services staff and oversees daily operation of card services functions. Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations. Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation. Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement. Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market. Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings. Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area. Responds to and resolves complex issues within the area of responsibility. Maintains SOX control documentation and other controls around all assigned areas. Provides training and guidance to staff with respect to understanding, processing and managing the workload. Manages to defined customer service level expectations and key vendor processing timelines. Measures key performance indicators and manages metric reports

Similar Jobs

Line and Grade Area Manager

Baker Concrete Construction, Inc. • Cleveland, OH • 4h ago

Management & Administrative

Req ID: 6653 Travel: Up to 50% Number of Openings:1 Find a greater purpose with a team that puts people first. Baker Construction is the nation's top specialty concrete contractor. At Baker, you can count on steady work...

4h ago

Go to Apply

Blood Collection Staff - Customer Service

American National Red Cross • Cleveland, OH • 5h ago

Management & Administrative

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Wh...

5h ago

Go to Apply

Customer Service Representative

SunSource • Solon, OH • 5h ago

Management & Administrative

Customer Service Representative Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to...

5h ago

Go to Apply

Microsoft Dynamics 365 ERP Data Migration and Analytics Manager

Crowe LLP • Cleveland, OH • 7h ago

Management & Administrative

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you...

7h ago

Go to Apply

Logistics Coordinator II - Expedite

ArcBest • Medina, OH • 7h ago

Management & Administrative

Job Description The Logistics Coordinator II - Expedite provides customer service to both internal and external customers, which includes: taking customer orders, giving pricing information, performing consultative sales...

7h ago

Go to Apply

Digital Account Manager

Hyland Software, Inc. • Westlake, OH • 9h ago

Management & Administrative

Digital Account Manager Job ID 2025-13064 of Openings 1 Job Locations Remote - U.S. Category Sales Overview The Account Manager is responsible for generating revenue and attaining their quota by selling the company's sof...

9h ago

Go to Apply

Global Key Account Manager

Carlisle Brake & Friction Inc • Medina, OH • 9h ago

Management & Administrative

Description: Global Key Account Sales Manager CentroMotion | Carlisle Brake & Friction Medina, OH Join us and be part of a team dedicated to helping build, move and feed the world. Your Role: The Sales Manager is res...

9h ago

Go to Apply

Sales Manager - Hilton Cleveland Downtown

Hilton • Cleveland, OH • 14h ago

Management & Administrative

LI-JW1The Hilton Cleveland is seeking a Group Sales Manager to join their team following a recent internal promotion! In this exciting role, you'll take the lead in managing all market segments for group ranging from 26...

14h ago

Go to Apply

AIT Quality Engineering Manager

PwC • Cleveland, OH • 23h ago

Management & Administrative

Specialty/Competency: Quality Engineering Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% At PwC, our people in software and product innovation focus on developing cutting-edge softwar...

23h ago

Go to Apply

Customer Service Representative

Trane Technologies • Valley View, OH • 1d ago

Management & Administrative

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable w...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.