Account Representative

PDS Tech Commercial • East Syracuse, NY • 13h ago

Join the Front Lines of Customer Excellence: Account Representative at PDS Tech Commercial

Be the voice of a leading manufacturer and shape customer success, one call at a time.

Location: East Syracuse, NY | Pay Rate: $22/hour | Schedule: Full-Time, Mon-Fri (8am to 5pm or 9am to 6pm)

Make an Impact Where It Matters Most

At PDS Tech Commercial, we're partnering with a top-tier manufacturer to deliver best-in-class aftermarket support. We're looking for a motivated and detail-driven Account Representative to join our Customer Care Center. In this role, you'll be the go-to resource for distributors needing replacement components - playing a critical role in resolving inquiries and keeping operations running smoothly.

This position is ideal for someone who thrives in a high-volume, fast-paced environment, enjoys solving problems, and is passionate about providing excellent customer service.

What You'll Do Every Day

Handle 60-70 inbound calls/cases daily with professionalism and efficiency

Assist distributors with parts selection, pricing, availability, orders, expediting, and limited technical support

Provide outstanding follow-up to ensure distributor and sales manager satisfaction

Build and maintain strong relationships with Service Managers, Parts Counter personnel, and other distributor contacts

Resolve issues through collaboration with internal teams and departments

Participate in Carrier Excellence Activities to drive continuous improvement

Manage and compile reports from multiple data sources to support customer operations

What You Bring to the Table

Required:

Experience in a call center environment, with the ability to manage high call volumes

Excellent verbal and written communication skills

Strong customer service orientation and interpersonal abilities

Proficiency in Microsoft Office, especially Excel and Word

Highly organized with attention to detail and strong multitasking skills

Creative problem-solver with a proactive, self-starter attitude

Preferred:

Experience with CRM tools, especially Salesforce

Knowledge of SAP, PIC, and Windchill systems

Background in HVAC (residential or commercial), including the ability to read basic technical drawings

Spanish language skills - a strong plus!

Why Join Us?

At PDS Tech Commercial, we don't just fill roles - we build careers. You'll be joining a team that values collaboration, innovation, and continuous improvement. We support your growth with professional development, competitive compensation, and a culture that recognizes your contributions.

Expect a workplace where:

Your ideas are heard and valued

Your success drives customer satisfaction and team success

Your work makes a real difference every single day

Take the Next Step in Your Career

Ready to bring your energy, skills, and customer-first mindset to a team that values excellence?

Apply today to become an Account Representative at PDS Tech Commercial - and help us deliver outstanding support to those who keep the world moving.

Pay Details: $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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