Company Overview:
Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!
Allied Universal® is hiring a Client Event Operations Manager. In partnership with Branch and functional leadership, the Client Event Operations Manager is responsible for the day-to-day operations of administrative functions at a such as invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for a dedicated client(s) for which the Client Event Operations Manager is responsible.
RESPONSIBILITIES:
Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
Act in an Event Management oversight capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings
In partnership with Hiring Specialist and Recruiting team, maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
Selection and placement of direct reports, delegate/direct work assignments and priorities, implement performance improvement and career development plans
Allotment of open work shifts to maximize event staff utilization and reduce non-billable expenses
Submission of procurement orders
Make productivity and cost reduction recommendations to management
Act as back up for Scheduling by creating, modifying, and managing, event schedules in ABI to ensure adequate coverage at all times.
Follow all company policies regarding timekeeping procedures, meal, and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy
Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed; ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards
Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary, and termination procedures are executed in a consistent manner
Ensure a smooth-running operation by enforcing event specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing event/site training
QUALIFICATIONS:
High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Prior work experience as a team leader, preferably in event, customer, or protective services industry
Proven ability to influence key business partners
Ability to build strategic vision and drive organizational change
Strong organization and planning skill with the ability to work in and define ambiguity/gray areas
Advanced computer skills and proficiency
Strong inter-personal and networking skills with a strong ability to work in a team environment
Ability to multi-task, discerns patterns in detail
Excellent oral and written communication skills
Able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
Planning and organizing
Proficiency with Microsoft Office and/or Google Applications
Problem solving skills
Coaching, mentoring, motivating skills
Active listening skills
Able to assess and evaluate situations effectively
Able to synthesize facts, concepts, principles
Able to identify critical issues quickly and accurately
Able to compile, sort, and interpret data
Research and investigation skills, able compile information into concise reports
Write informatively, clearly, and accurately
Setting and achieving goals
Teamwork skills
Negotiation skills
Forecasting; predicting skills
Attention to detail
PREFERRED QUALIFICATIONS:
Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
Bachelor's degree in protective service, business, or related field
Associate's degree (or 60 credits) in criminal justice with current or prior active military service
Previous verifiable event security experience
Previous verifiable private/corporate security experience
Working knowledge of ABI/WinTeam
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Job ID: 2025-1495732
Location: United States-New York-Syracuse
Job Category: Management
