Client Accounts Operations Lead - CT/ET

DLA Piper LLP (US) • Short Hills, NJ • 9h ago

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.SummaryThe Client Accounts Operations Lead, working in collaboration with and in support of the firm's strategic initiatives, is an advanced level Legal Biller with analytical and job priority sequencing responsibilities. In this position, you will not have permanently assigned billing responsibilities, but it is expected for you to dynamically manage the firm's top-tier billing portfolios based on an as needed basis, potentially supporting multiple managers / billing teams to temporarily assume the duties for billing support models to include highest volumes and fees for institutional, high-profile clients and attorneys. Based on overlapping assignments from multiple managers or for providing interim support for multiple biller's positions, as the Operations Lead, you will be responsible to analyze and prioritize responsibilities to ensure maximum contribution to the larger billing organization, which includes process and gap analysis to be incorporated into customized training and mentoring to other staff members on all billing procedures. As part of the team, you will provide and ensure a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. You will serve as proxy for regional managers as needed and are considered subject-matter experts in the field of billing. You may provide temporary managerial support in the absences of designated regional managers or be a functional supplemental senior-level billing resources during absences, unplanned vacancies and/or during periods of increased work content within a designated regional territory. You will represent the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes.The Client Accounts Operations Lead will report to a Manager, Sr Manager, or Director in the department with ongoing assignments that require taking directions from or providing support to multiple regional managers simultaneously. This position is remote and may require work across various time zones and may require dynamic work schedules that change according to business needs of assigned region.Location This position can sit in our Washington DC, Atlanta, Austin, Baltimore, Boston, Tampa, Chicago, Dallas, Houston, Miami, Minneapolis, New York, Northern Virginia, Philadelphia, Raleigh, Short Hills, or Wilmington office. Responsibilities Provide temporary managerial support in the absence of designated regional managers. Provide temporary functional supplemental senior-level billing resources during absences, unplanned vacancies and/or during periods of increased work content within a designated regional territory. Be the Subject Matter Expert to help provide legal billing surge support for several regional billing teams / managers. Internal assignments made on an as need basis to provide short-to-mid-term support for designated billing groups experiencing temporary production surges or shortfalls of required billing resources. Assignments may include splitting time and working in allocated incremental assignments for multiple managers providing billing for multiple-billing attorneys. Review data for accuracy prior to submitting it; gather and submit accrual information based on client requirements. Research and resolve electronic billing rejections. Research client billing data and provides detailed analysis to attorneys and support staff. Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. Works across multiple teams of support specialists within both Legal Support Services and Accounting teams to provide effective, streamline

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