Operations Manager - Cluster

LEGOLAND • Texas, Texas • 3h ago

What you'll bring to the team

Step into the spotlight as our Operations Manager - Cluster and help make every guest visit magical! ?? You will lead your teams at Sea Life, Bubble Planet, and Peppa Pig World of Play to deliver unforgettable, world-class experiences while ensuring the smooth, safe, and efficient day-to-day running of all assigned areas. You will inspire your teams, manage processes and vendors proactively, and drive operational excellence and profitability.

You will also serve Duty Manager shifts on the floor, overseeing daily operations across all departments, setting the standard for health and safety, and providing on-the-spot guidance to ensure the magic never stops for guests and team members alike. Our attractions are open every day of the year, so flexibility is key as weekends and holidays are when the magic truly comes to life! ?

Qualifications & Experience

Key Responsibilities:

Drive guest satisfaction and operational performance by meeting or exceedingly daily, weekly, and annual KPIs, Per Cap, Transaction Value, and Mystery Visit targets.

Lead the Guest Experience Team to deliver world-class, guest-obsessed service every day.

Recruit, onboard, train, and develop team members, supporting growth through coaching, appraisals, and Personal Development Plans.

Ensure the highest standards of service, cleanliness, safety, and technical operation across all assigned areas.

Serve as Manager on Duty when required, confidently covering all guest-facing positions as needed.

Partner with the General Manager to create compliant labor budgets, schedules, and operational plans for various day-@types and seasonal needs.

Monitor, maintain, and enhance the visual appeal and functionality of assigned areas, recommending improvements to the GM.

Analyze financial, admission, and performance reports to recommend operational enhancements and drive profitability.

Collaborate with Marketing and Sales (as directed by GM) to support events, new exhibits, and special initiatives.

Lead by example, promoting positivity, teamwork, and Merlin Values at every opportunity.

Maintain compliance with internal audits, health and safety standards, and all company policies.

Perform other duties as assigned to ensure smooth and magical operations for guests and staff.

Education and Experience:

?? High school diploma or GED required; college degree is a plus.

?? Minimum of three years in the service industry with at least three years in a management or leadership role, ideally in a theme park, attraction, museum, hotel, theater, or similar guest-focused environment. High-volume retail experience and experience managing multiple direct reports is preferred.

?? Proven track record of leading teams, developing talent, and inspiring colleagues to deliver magical guest experiences.

?? Ability to juggle multiple projects, priorities, and fast-paced operational challenges with confidence and flexibility.

?? Strong computer skills including Microsoft Excel, Outlook, and Word.

??? Excellent communication, interpersonal, and organizational skills.

?? Highly motivated, hands-on leader who thrives in a fun, dynamic environment and knows how to bring out the best in their team.

? A passion for creating unforgettable guest experiences and helping the team succeed is a must.

Benefits

The Perks of the Magic ?

?? Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

?? Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

??? Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.

?? Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

?? 401(k) Savings Plan: Build your future with our company-matched retirement program.

?? Tuition Assistance: Pursue your passions with educational support and reimbursement programs.

?? Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

From USD $62,000.00/Yr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/10898/operations-manager---cluster/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-TX-Grapevine, TX

Apache Industrial Services • Texas, Texas • 3h ago

Management & Administrative

Job Description Position Title : Area Operations Manager Position Reports To: Senior Vice President, Operations Position Summary The Director of Operations plans, leads, and oversee s all aspects of operations activities...

3h ago

Go to Apply

Operations Manager

Savage • San Antonio, TX • 3h ago

Management & Administrative

Grow Your Career with Savage! Savage is a global provider of supply chain infrastructure and logistics solutions with more than 200 locations across the United States, Canada, Mexico and Saudi Arabia. Since we were found...

3h ago

Go to Apply

Sr. Operations Manager

Amazon • Cleburne, TX • 3h ago

Management & Administrative

Description Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Addit...

3h ago

Go to Apply

Operations Project Manager - Remote

Sysco • Houston, TX • 3h ago

Management & Administrative

Job Summary: Through consultation with the VP/Sr. Director, On-site Operations & Operating Companies (OpCo) Leadership, the Operations Project Manager identifies the key actions necessary for delivering national, reg...

3h ago

Go to Apply

Energy Portfolio Manager, Energy Procurement Operations (EPO)

Amazon • Houston, TX • 3h ago

Management & Administrative

Description Are you passionate about energy and changing the future? Do you want to be part of a growing energy team working on exciting projects across the world that will have a lasting impact on AWS? Amazon is looking...

3h ago

Go to Apply

Hardware Engineering Planning & Operations Program Manager

Apple • Austin, TX • 3h ago

Management & Administrative

Weekly Hours: 40 Role Number: 200635644-0157 Summary We're looking for a highly organized, execution-focused Program Manager to join Hardware Engineering's Operations team and take ownership of high-impact initiatives in...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.