Operations Department Manager, Client Identity & Authentication Team - Enterprise Fraud Services

KeyBank • Albany, NY • 7h ago

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary:

The Operations Department Manager provides strategic and operational leadership for the Client Identity & Authentication team. This role oversees complex functions related to identity verification, fraud detection, and compliance, ensuring operational excellence and regulatory adherence. The manager drives continuous improvement initiatives, partners with technology teams to enhance fraud strategies, and fosters a culture of collaboration and accountability.

Essential Functions:

Lead daily operations of the Identity Verification department, combining KYC and fraud detection processes.

Develop, implement, and enforce policies and procedures to ensure compliance and efficiency.

Monitor escalated alerts to identify potential identity theft or first-party fraud.

Collaborate with technology teams to maintain system integrity and optimize fraud prevention strategies.

Serve as Subject Matter Expert (SME) on identity verification processes and act as liaison to line-of-business partners.

Conduct regular meetings with direct reports to support career development and goal achievement.

Communicate job expectations clearly and review team performance contributions.

Drive large-scale operational improvements and technology-driven initiatives.

Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.

Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education:

Bachelor's Degree or equivalent experience

Advanced degree (MBA or equivalent) preferred.

Required Qualifications:

5+ years of experience in banking operations, fraud detection, or identity verification.

3+ in a leadership role managing teams and complex operational functions.

Experience in regulatory compliance and risk management within financial services.

Strong documentation, communication, and stakeholder engagement skills.

Demonstrated ability to apply critical and dynamic thinking to solve complex problems and adapt to evolving priorities.

Ability to manage cross-functional projects and drive process improvements.

Preferred Qualifications:

Certified Fraud Examiner (CFE) or similar credential preferred.

Agile or Lean Six Sigma certification a plus.

Skills/Competencies:

Strong leadership and team development capabilities.

Expertise in KYC, fraud detection, and operational risk management.

Excellent communication and stakeholder engagement skills.

Proficiency in Agile methodology and process improvement.

Ability to analyze complex data and make strategic decisions.

High level of organizational and prioritization skills

Physical Demands

Ability to sit for extended periods.

Use of PC, phone, copier, and other office equipment.

Travel/Driving Requirements

Minimal travel may be required for training or project support.

Valid driver's license may be necessary depending on location and role responsibilities.

Hybrid (3+ days per week)

Must be able to report to one of the offices listed in a hybrid capacity

LI-JK1

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 01/02/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

LI-Remote

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.

KeyBank

Go to Apply

Share this job

Similar Jobs

Staff Attorney

DRNY • Albany, NY • 21h ago

Legal & Paralegal

Staff Attorney EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, sex, gender, sexual or...

21h ago

Go to Apply

Associate Attorney

Health Research, Inc. • Albany, NY • 21h ago

Legal & Paralegal

Applications to be submitted by January 09, 2026 Compensation Grade:M27Compensation Details:Minimum: $106,680.00 - Maximum: $106,680.00 AnnuallyPositions with a designated work location in New York City, Nassau, Rockland...

21h ago

Go to Apply

Industrials Marketing Associate Director

EY • Albany, NY • 1d ago

Legal & Paralegal

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

1d ago

Go to Apply

Industrials Marketing Associate Director

EY • Troy, NY • 1d ago

Legal & Paralegal

1d ago

Go to Apply

Staff Attorney

CSEA • Albany, NY • 1d ago

Legal & Paralegal

Staff Attorney STARTING SALARY: $77,180 JOB SUMMARY:The Legal Department attorneys report to the General Counsel. The attorneys perform similar tasks with varying degrees of discretion and independence depending upon exp...

1d ago

Go to Apply

Bankruptcy Ledger Specialist

Carrington • Albany, NY • 1d ago

Legal & Paralegal

Come join our amazing team and work remote from home! Bankruptcy Ledger Experience Required to be Considered! The Bankruptcy Ledger Specialist will be responsible for completing and monitoring ledgers through the Bankrup...

1d ago

Go to Apply

SAP Product Costing Consultant - Industrial

Accenture • Albany, NY • 2d ago

Legal & Paralegal

We Are: Accenture's SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP solutions and we're curious and always learning. We're building the smarte...

2d ago

Go to Apply

Associate Attorney

The Research Foundation for SUNY • Albany, NY • 2d ago

Legal & Paralegal

Location: Albany, NY Category: Administrative and Professional Posted On: Tue Dec 9 2025 Job Description: FUNCTION AND SCOPE: The Research Foundation for The State University of New York is seeking an attorney with 6+ ye...

2d ago

Go to Apply

Senior Attorney (NY HELPS) Box OP-1932/21907

New York State Civil Service • Albany, NY • 2d ago

Legal & Paralegal

NY HELP Yes Agency Education Department, State Title Senior Attorney (NY HELPS) Box OP-1932/21907 Occupational Category Legal Salary Grade 25 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salar...

2d ago

Go to Apply

Senior Attorney/Assistant Attorney 1,2,3 - 46634

New York State Civil Service • Albany, NY • 2d ago

Legal & Paralegal

NY HELP No Agency Health, Department of Title Senior Attorney/Assistant Attorney 1,2,3 - 46634 Occupational Category Legal Salary Grade 25 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary R...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.