Reference #: 5160669
THE POSITION
The Pennsylvania State Police is actively looking to hire an Information Technology Technician for a position based in Dauphin County. This role is crucial for the upkeep and functionality of the Bureau of Training and Education's electronic training and communication systems. The technician will be responsible for maintaining equipment, managing inventory, and ensuring that all technological resources are operational. Additionally, this position serves as a vital link between the Bureau of Training and Education staff, centralized technical teams, and external vendors, facilitating effective communication and support for all IT and telecommunications-related issues. If you are interested in this opportunity, we encourage you to apply now!
DESCRIPTION OF WORK
In this position, you will be responsible for troubleshooting and maintaining the computer hardware and software utilized by the Bureau of Training and Education. This includes a variety of devices such as computer monitors, keyboards, input devices, hard drives, printers, and ensuring reliable Wi-Fi or Ethernet connectivity. You will work with essential software applications, including EN Network software, Microsoft Office Suite, Microsoft Teams, Microsoft OneDrive, and various training-related platforms like CLEAN, TRACS, MRE, MDT, RMS, Instructure Canvas, BrightAuthor by BrightSign, and the latest Mobile Video Recorder. Your duties will involve inspecting equipment to confirm proper software installation and addressing any network connectivity issues. Additionally, you will perform maintenance tasks or coordinate with centralized IT staff or vendors to facilitate necessary repairs. Regular inventory checks of all computers and related equipment will also be part of your responsibilities.
You will also manage the troubleshooting and maintenance of cadet laptops, ensuring an accurate inventory is maintained. This includes overseeing the return, repair, or replacement of laptops that are damaged. You will issue laptops to incoming cadet classes and handle the returns from outgoing classes, ensuring that all returned devices are functional, undamaged, sanitized, and prepared for re-issue with all necessary peripheral components. Furthermore, you will keep a detailed log of any repairs conducted on cadet laptops, whether performed by yourself or by external service providers.
In addition to computer systems, you will be tasked with troubleshooting and maintaining various training equipment and audio/visual systems. This encompasses laptops, Smartboards, multimedia projectors, and audio equipment such as amplifiers and speakers, as well as DVD and VHS players and document cameras. You will either perform maintenance work directly or liaise with centralized IT staff or vendors to arrange for appropriate repairs. Conducting periodic inventories of all training equipment will also be a key aspect of your role, ensuring that all resources are accounted for and in optimal working condition.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment
Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.
Free parking!
Telework: You will not have the option to telework in this position.
Salary:Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance; or
One year of experience providing IT support services involving hardware and software installation, operation, and maintenance and completion of a one-year apprenticeship in the IT technical support field;or
One year of experience as an IT Help Desk Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
An associate degree in an IT field;or
An equivalent combination of experience and training.
Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.
Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
