GCI's Engineer IV, Engineering & Architecture will work as part of a team, will work cross-functionally as required to develop, deploy, and maintain the products and services offered by the company. Interact with internal groups and external customers to ensure our products and services are performing as designed. Work within capital and operations budgets to ensure projects remain on scope and within budget. Follow company policy and department guidelines to support and successfully complete development and lifecycle maintenance of network plans, policies, and procedures following engineering/architecture design principles.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Work with engineering and network operations support teams to resolve any hardware/technical issues and implement changes.
Work with cross functional teams to define project requirements and planning necessary to deliver quality products on time.
Work with customer care teams to monitor, identify, and resolve customer issues in a timely fashion.
Provide technical content used to create marketing/sales collateral.
Focus Areas:
Forecasting, Automation, & Optimization
Accountable for forecasting demand on the GCI network (satellite, microwave, core, TERRA, HFC, Mobility).
Provides forecasts bi-annually for input into the LRP (long range plan).
Provides ad-hoc capacity checks as requested from other GCI departments.
Coordinates with other departments to optimize costs by consolidating or "right sizing" leased capacity as necessary.
Accountable for automating and optimizing processes, workflows, and tools.
COMPETENCIES:
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
o Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
o Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.
o Proficient technical writing and documentation skills.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
o Self-motivated with the ability to prioritize, multitask, and work under pressure meeting deadlines.
o Knowledge of basic RF propagation principles, cellular theory, RF engineering tools and antenna theory.
o Knowledge of GSM/UMTS/LTE/5G technologies and 3GPP specifications.
o Knowledge of RF propagation/prediction tools such as Mentum Planet and/or Atoll.
o Knowledge of drive test validation tools such as TEMS Discovery/Investigation.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.
Well-developed computer skills (UNIX, Oracle Database, Excel macros and SQL programming
Additional Job Requirements:
This is an advanced level position, requiring a high level of specific discipline expertise and the ability to make technical decisions independently on significant engineering problems. Required to have knowledge of other Engineering disciplines and complex company initiatives, crossing business units and projects involving multiple disciplines. Required to have advanced technical leadership. Evaluate manufacturers' products, develop test plans, and advise projects. Maintain current discipline systems design standards and help maintain upgrades/modifications as required. Serve as an integral resource to facilitate the integration of work processes, physical plant, employees, and customers throughout the company. Responsible for producing standards documentation and development of long-range planning to support implementation of advanced services.
Additional Competencies:
Advanced level knowledge of engineering concepts, design principles, and math calculations.
Demonstrated and documented expertise in design, implementation, editing and support.
Excellent time management skills to manage complex projects on time and within budget.
Excellent experience with configuration, routing, switches, within a Network Telecommunications environment.
Excellent verbal and written communication skills.
Ability to work independently and within a team environment, professionally and support junior engineers.
Highly intuitive analytic, strategic, interpersonal critical/creativity thinking skills are necessary.
Innovative and problem solver
Excellent capability in using Microsoft Office tools; Excel, Word, Outlook, Visio, etc.
Self-directed and motivated, highly focused on the company and departmental goals.
A collaborator that works toward a common goal.
Ability to tackle the most difficult engineering issues presented to the engineer. A proven leader for large complex projects or initiatives. The ability to guide others/teams in the selection of new technologies.
Ability to tackle the most difficult engineering issues presented to the engineer. A proven leader for large complex projects or initiatives. The ability to guide others/teams in the selection of new technologies.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor's degree in computer science, electrical engineering, mathematics, or related field. *
Minimum of ten (10) years of experience in relevant field. *
Preferred:
Professional or Expert level Certifications: Cisco CCNA, MEF CECP, SCTE Dep, (SCTE DEP (DOCSIS Engineering Professional) Certified SOA Architect, CITA, EACOE.
Telecommunications experience.
Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
This position may require travel throughout the state of Alaska.
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
