Role Type:
Internship/Co-op
Work Term:
Summer/Term 3
Work Location :
New York, New York, United States of America
Hours:
40
Pay Details:
$67.00 - $67.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Please only apply to no more than two lines of business.
The US Graduate Leadership Intern Program is a 10-week internship that prepares you for the fulltime 2-year direct to impact development program and will accelerate your potential and place you at the center of a real-world transformational challenge, aimed at bettering the lives of the clients, colleagues, and communities we serve.
In Digital, our vision is to provide our customers with an exceptional digital experience that is tailored and personal, offers clear value and support, and is connected to their banking needs. In Digital we have an opportunity to enhance core capabilities that customers expect in everyday banking, while delivering digital-first solutions to meet key growth objectives for the bank. Management Interns in our Graduate Program will focus on enhancing digital experiences across our Onboarding and Servicing value streams by delivering on our strategy product roadmaps. As our customers' needs evolve, we will evolve with them.
Key Initiatives may include:
Digital Onboarding -re-imagine the digital onbo arding experiences from shopping to applying to set- up and use across our consumer and small business customers .
Adoption -increase digital adoptionby building outsolutions to migrate self-serve transactions from our Stores to digital throughfrictionless digital experiences.
Engagement - create hyper-personalized and relevant interactions, through nudges, SMS and in-app offers that drive customer value and increase shareholder value.
AI Enablement - leverage leading technologies to create Intelligent Virtual Assistants who can service and guide customers based on transactions and interactions across our mobile app.
Depth & Scope:
Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
Integrates the broader organizational @context into advice and solutions within own area
Understands the industry, competition and the factors that differentiate the organization
Applies best practices to implement process, product or service improvements
Acts as a subject matter expert within their own area of specialty or a resource for others
Contributes to setting standards within area of expertise
Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
Impacts a range of functional programs and operations across own and related teams
Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
Works independently as the senior technical lead and guides others within area of expertise
Education & Experience:
Pursuing a Graduate Degree in related field
5+ years of related experience
Demonstrated leadership experience, a history of delivering strong results, and high aspirations and motivation for career progression to senior leadership roles
Preferred Qualifications:
Current graduate students with studies in Marketing, Business, Data Science, Computer Science, or related fields .
Curious problem-solvers with a passion for digital trends, AI, and marketing tech .
Strong communicationskills and a knack for creativity + analytics .
Comfortable experimenting withnew technologiesand thinking beyond the obvious.
Customer Accountabilities:
Completes business objectives set together with leadership as outlined at the start of the program
Develops detailed, accurate, and timely research and reporting supported by insightful commentary
Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Conducts meaningful analysis at the functional or broader organizational level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Identifies/implements process improvements to automate, streamline, and increase of analysis and decisions
Represents business on cross-functional/cross-product working groups, projects, and forums
Works with key business partners on strategic initiatives
Liaison between internal stakeholders and external advisors, where appropriate
Manages and prioritize multiple projects, working with discretion and confidentiality
Advises and present senior management and influence decisions
Invests in personal development and growth
May be customer/client facing, and may be required to provide solutions for escalated inquiries or concerns
Shareholder Accountabilities:
Adheres to organizational frameworks or methodologies that relate to activities for our business area
Ensures respective programs/policies/practices are well managed, meets business needs/priorities, and complies with internal/external requirements.
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Protects the interests of the organization - identify and manage risks, and escalate non-standard, high risk activities as necessary
Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Monitors service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements
Leads / facilitates and/or implements actions/remediation plans to address performance/risk/governance issues
Actively manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with organizational and/or regulatory requirements
Keeps abreast of emerging issues/trends and evolving regulatory climate, and assess potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:
Participates fully as a member of the team, support a positive work environment that promotes service to the business, innovation, and teamwork and ensure timely communication of issues/points of interest
Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Remains current on trends, and grow knowledge of the business, related tools, technology and techniques
Committed to curiosity and a growth mindset and a hunger to innovate with purpose
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contributes to team development of skills/capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Leads, motivates and develops relationships with internal and external business partners/stakeholders.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Act as a brand ambassador for your business area/function and the bank, internally and externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel - Occasional
International Travel - Never
Performing sedentary work - Continuous
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Occasional
Sitting - Continuous
Standing - Occasional
Walking - Occasional
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) - Never
Squatting - Occasional
Bending - Occasional
Kneeling - Never
Crawling - Never
Climbing - Never
Reaching overhead - Never
Reaching forward - Occasional
Pushing - Never
Pulling - Never
Twisting - Never
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
