IT Operations Manager

Altana Technologies, Inc. • New York, NY • 1h ago

The Opportunity at AltanaWe are looking for an exceptional IT and Executive Support Lead to build and lead our internal IT function while providing white-glove technical support to our senior leadership team. This is a unique opportunity to shape IT operations at a high-growth technology company transitioning from an MSP model to a strategic internal capability. You'll be the go-to technical expert ensuring our executives-who frequently appear in media and on television-have flawless technology experiences when it matters most.In this role, you'll wear multiple hats: strategic IT leader, hands-on technical problem solver, vendor relationship manager, and trusted advisor to the C-suite. You'll leverage AI and automation to build a next-level IT function that matches our company's innovation-first culture, while ensuring every team member has the technology support they need to do their best work.Over the next 12 months, you will:Lead the MSP transition: Successfully migrate from our current managed service provider to a hybrid model, building internal capabilities while strategically leveraging external partners where it makes senseDeliver executive excellence: Provide proactive, white-glove technical support to senior leadership, ensuring zero technical issues during high-stakes media appearances, investor meetings, and public engagementsBuild the IT team: Recruit, hire, and develop an internal IT support team aligned with our growth trajectory and service excellence standardsOptimize vendor relationships: Manage relationships with technology vendors, SaaS providers, and service partners; negotiate contracts and ensure we're getting maximum value from our technology investmentsOwn the IT budget: Develop, manage, and optimize the IT budget, making data-driven decisions about technology investments and demonstrating clear ROISolve complex problems: Roll up your sleeves to troubleshoot and resolve escalated technical issues across our technology stack, from endpoints to cloud infrastructureInnovate with AI: Implement AI-powered tools and automation to transform IT operations-from intelligent ticketing and self-service portals to predictive support and automated provisioningEstablish IT standards: Define and implement IT policies, procedures, and standards that scale with the company while maintaining security and compliance requirementsPartner cross-functionally: Collaborate closely with Security, Engineering, and Business Operations to ensure seamless technology operations across the organizationWhat you bring to Altana:Essential Experience:8+ years of progressive IT experience3 years in a leadership or senior technical roleProven track record providing executive-level technical support, ideally in fast-paced environments where technology reliability is mission-criticalDemonstrated success building or scaling internal IT teams from the ground upExperience managing MSP transitions or building hybrid internal/external IT modelsStrong vendor management skills with experience negotiating contracts and managing multiple technology partnershipsBudget ownership and management experience, with ability to forecast, track, and optimize IT spendDeep technical troubleshooting skills across modern enterprise technology stacks (macOS, Windows, cloud apps, collaboration tools, mobile devices)Excellent communication skills with the ability to translate technical concepts for non-technical audiences and remain calm under pressureTrack record of implementing automation and efficiency improvements in IT operationsTechnical Capabilities:Expert knowledge of modern workplace technologies: G Suite/Google Workspace, Microsoft 365, Slack, Teams, and other collaboration platformsExperience with IT management and monitoring tools MDM, zero touch provisioning, etcStrong understanding of SaaS application management, inventory, and shadow IT concernsFamiliarity with IT service management frameworks and ticketing systems (Jira Service Management, etc.)Unders

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