Position Summary...
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make and drives us to create the future of retail. In this role, within Technology Operations, you will help stand up a new capability using a cross-functional model.
Uniquely, this position bridges the gap between design and reality by requiring to split time between driving strategic process improvements and actively executing complex customer orders. You won't just be building tools from a desk; you will be on the floor using them. Part builder and part operator, you will use this first-hand experience to identify friction points, validate data, and navigate ambiguity to optimize our fulfillment network. Along the way, you'll be guided by our deep-rooted culture with the support and tools you need to do your best work.
What you'll do...
As a Manager in this new capability, you are the engine that drives the transformation agenda. You will work in "the gray," navigating ambiguity to turn complex operational problems into clear, actionable roadmaps. You will balance the tactical work of complex order execution with the strategic work of defining the future of how those orders are processed.
You'll make an impact by:
Validating Strategy through Execution: Spending a portion of your time directly fulfilling customer orders to test new internal tools in real-time, gaining immediate feedback on what works and what doesn't.
Building Use Cases & Requirements: Translating your hands-on observations and high-level business goals into detailed functional requirements; acting as the translator between operations and technical product teams.
Driving Data-Led Decision Making: Using a sharp, analytical mindset to dig into data, identify efficiency opportunities, and craft business cases; using data storytelling to influence peers and stakeholders.
Balancing Tactical & Strategic Work: Managing the tension between immediate operational needs and long-term process improvements (building the system of the future).
Navigating Ambiguity: Thriving in an environment where the path isn't always defined; taking ownership of undefined problems and providing structure to move them toward a solution.
What you need to succeed (Must-Haves):
Comfort in Ambiguity: You are not intimidated by "the gray." You can move forward without having every answer and are comfortable building processes from scratch.
Operational Willingness: You are ready to roll up your sleeves and do the physical work of fulfillment to understand the "ground truth" of the operation.
Analytical & Data-Driven: You have a strong ability to use data not just for reporting, but for building business cases and storytelling. You can look at a dataset and find the "so what."
Communication Skills: Excellent verbal and written communication. You can articulate complex requirements clearly to technical teams and explain process changes to business partners.
Balanced Mindset: You are detail-oriented enough to catch the small things but capable of zooming out for long-term strategic thinking.
Preferred Qualifications (Nice-to-Haves):
Industry Context: Experience in Merchandising, Retail, or Supply Chain is a plus (though not mandatory; we can train on the specifics).
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
Option 2: 5 years' experience in project management, program management, program operations, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
