Position Summary...
The Senior Manager, Membership Strategy & Innovation plays a pivotal role in advancing Sam's Club's long-term membership strategy. You will place the member at the heart of decision-making, partner closely with teams across the business, and use insights to define opportunities, frame ambiguous challenges, guide strategic priorities, and craft leadership-ready narratives that influence decisions shaping the future of our membership program.
About the team?
The Membership team sits at the heart of Sam's Club, and we're the team that wakes up every day asking, "How can we make membership even better?" We dive into member data, explore trends, and develop bold ideas that come to life through close collaboration with partners across the business. We're a fast-moving, highly collaborative team focused on initiatives that surprise and delight our members while driving acquisition, retention, and long-term loyalty.
What you'll do...
As a Senior Manager on the Membership Strategy & Innovation team, you will play a critical role in shaping the future of our membership. You'll be a passionate advocate for our members, using your analytical and storytelling skills to uncover insights and drive strategy forward.
Uncover growth opportunities by analyzing member data, behavioral patterns, and market shifts - translating insights into actionable strategies that influence membership performance.
Develop business cases and financial models to evaluate strategic concepts and prioritize investment decisions, ensuring recommendations are grounded in strong analytical rigor.
Bring structure to ambiguity , using strategic frameworks and problem-solving methods to clarify complex challenges and guide teams toward aligned solutions.
Build measurement frameworks and reporting mechanisms that track membership initiatives, ensuring KPIs, benchmarks, and insights drive continuous improvement and informed decision-making.
Lead cross-functional collaboration , partnering with Data & Analytics, Finance, Marketing, Product, and other teams to gather insights, align onobjectives, and execute strategic initiatives with clarity and precision.
Craft compelling deliverables , preparing clear, concise, and visually polished presentations and narratives for leadership that distill complex analyses into actionable recommendations.
Champion member-centricity by embedding the member perspective in strategic planning and ensuring that initiatives deliver meaningful value and experience improvements.
Uphold meticulous attention to detail , ensuring analytical outputs, deliverables, and strategic recommendations areaccurate, complete, and thoughtfully constructed.
What you'll bring...
5-7+ years of experience in corporate strategy, business analysis, consulting, ora relatedanalytical field.
Strong financial, analytical, and modeling skills, with the ability to work with large datasets and extract meaningful insights that inform strategic recommendations for senior leadership.
Storytelling skills,including experience building leadership-ready slide decksand white papers,thathighlight implications, trade-offs, and recommended next steps.
Curiosity and a passion for understanding member behavior and improvingthe memberexperience.
Excellent collaboration skills and the ability to build strong, trusting relationships across teams.
A proactive, self-starter mindset with comfort navigating ambiguity and solving complex problems.
A strong senseof ownership and pride in your work, paired with exceptional attention to detail and a commitment to delivering high-quality results.
Alignment with Walmart values - Service to the Customer, Respect for the Individual, Strive for Excellence, and Act with Integrity.
You'll sweep us off our feet if...
You have experience with membership-based business models, loyalty programs, or subscription services.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
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Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Master's degree in Business Administration or related field and 3 years' experience in customer relationship management (CRM), marketing, or a related field OR Bachelor's degree in Business, Marketing, or related field and 5 years' experience in customer relationship management (CRM), marketing, or related field OR 8 years' experience in customer relationship management (CRM), marketing, or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Relationship Management (CRM) Analytics, Customer Service, Data Analysis and Insights, Managing Agency Relationships, Marketing, Project Management, Supervising Associates, Working in a large corporate environment, agency, or headquarters
Masters: Business Administration
Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
