Donor Support / Canteen Attendant

Versiti Blood Center of IL • Aurora, IL • 4d ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13145533

Responsibilities

Pleasantly greets each donor and checks against appointment list. If

donor is a walk-in, updates list.

Ensures that baskets are filled with an assortment of cookies,

coffee stirrers, cream and sugar, and napkins for the refreshment table(s).

Ensures that items be separated by potential contamination of many

hands (example : pens should not be mixed with napkins or coffee stirrers) to decrease spread of communicable disease.

Ensures each donor drinks liquids after donating and before leaving

the site. Provides water if soda, juice, or coffee are refused.

Ensures that canteen supplies are ordered and maintained at

appropriate inventory levels.

Informs each donor to drink plenty of fluids for 24 hours following

donation.

Observes donors to make sure each donor is sitting close to the

table with donation arm extended and ensures the donor does not lean on their elbow.

Observes donor and has him/her keep their arm sleeves up until

he/she is ready to leave.

Informs donors not to smoke for at least 30 minutes after donation.

After the donor leaves, checks table and chairs for cleanliness and

refills baskets as needed.

Adheres to the following care to minimize or prevent a negative

donor reaction:

Engages the donor in conversation.

Does not ask donors how they are feeling to avoid the power of

suggestion.

If the donor becomes pale, begins to perspire, stares, blinks

rapidly, looks down, and appears uncomfortable:

Attends to them by having him/her put head down on the table.

Pushes their chair in as close as possible to the table and calls

for the Team Leader.

Adheres to the following care to minimize or prevent injury when a

puncture site opens:

Hands the donor napkins and tells them to press firmly, applying

pressure over the Band-Aid.

Calls the Team Leader and does not touch or attempt to clean any

blood spill.

Adheres to the following care to minimize or prevent blood

exposures:

Notifies Team Leader immediately and follows any instructions given

for proper cleaning and documentation of the incident.

Ensures that each donor receives a heartfelt, simple thank you for

their donation.

Must be knowledgeable and informative to donors on current incentive

programs and special event drives.

Encourages the donor to schedule their next appointment and forwards

this information to the appropriate department.

Ensures children of donors are safe and appropriately entertained.

May assist with special projects as time permits (stamping,

labeling, clerical, collating, cleaning, etc.)

May be assigned other duties during special blood promotions or

staffing shortages.

Performs other duties as assigned

Complies with all policies and standards

Qualifications

Education

High School Diploma preferred

the equivalent preferred

cGMP, Customer Service, Discrimination/Sexual Harassment, HIPAA,

Introduction to Quality Assurance, HBC Operations Orientation, OSHA Safety Initial and Annual, Q-Pulse and SimpliDigi. required

Other task training as necessary for efficient operation. required

Knowledge, Skills and Abilities

Able to deal effectively, patiently and pleasantly with all visitors

and donors maintaining confidentiality and tact, good communicator in person, dependable, and possess a service-oriented attitude. required

Patience with children is also necessary. required

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