Summary CCS designs and maintains world-class connectivity, collaboration, and support services that produce measurable business value with secure, redundant, and reliable connections across the enterprise. We deliver a delightful user experience, empowering internal and external VA customers, with robust offerings for video and web conferencing, telephony, secure messaging, collaboration, and more, built on a resilient network infrastructure. Responsibilities Major Duites: Serves as a problem solver and advisor and provides operational support for IT central office users of IT equipment, software, networks and systems. Resolves problems and conflicts with occasion uncooperative vendors/manufacturers when procured items do not meet with prescribed specifications. Consults with and advises staff members in other specialty areas within OIT and experts in the Administrations and Staff Offices to develop integrated problem resolution plans. Reviews installed systems and diagnoses problems encountered in the use of the systems, determine current and future use of IT equipment, methods of upgrading outdated equipment, needs for new equipment and plans and coordinates the acquisition of new equipment Interprets and explains IT/customer support regulations, policies and directives. Plans and implements customer support services covering OIT equipment, software, systems, interfaces and networks. Develops plans for installing, configuring, troubleshooting and maintaining user IT equipment and software. Recommends new and problem resolution methodology. Reviews applications to assure compliance with regulations. Plans, coordinates, implements and provides training to system users on new or changed operating systems, hardware, software, and the application of information assurance and security policies and guidelines. Work Schedule: Monday - Friday 8am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: IT Specialist/PD02918A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized This is not a remote position. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/08/2025. You must meet both the Individual Occupational Requirement and Specialized Experience to qualify for this series as described below. Basic Requirement (IOR)EXPERIENCE: To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND-Specialized Experience for the GS-12: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would include, but are not limited to: Experience in financial and administrative functions related to federal acquisition and telecommunications support such as utilizing financial systems such as iFAMS and IPPS to support budget formulation and execution, end-to-end invoice lifecycle management. Knowledge of Government Invoice (G-Invoicing) systems to manage intergovernmental transactions and reconcile financial data accurately. Demonstrated capability to track and coordinate administrative and budgetary actions across multiple projects and service areas, ensuring alignment with funding availability and contract timelines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
