Mortgage Operations Manager - SVP

Citigroup • O Fallon, MO • 1d ago

The Sales Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide a full range of sales support activities in coordination with the Consumer Sales team. The overall objective of this role is to drive the seamless delivery of support services to sales people and client segments.

Responsibilities:

Manage a team of product managers to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)

Partner with senior leadership and key stakeholders to develop performance metrics that measure success against business strategy and corporate goals and lead efforts to set quarterly and annual targets for each metric

Design and implement sales processes/tools from client acquisition through onboarding and ongoing relationship building

Partner with global finance team and manage data collection process to ensure data is captured correctly for reporting

Partner with performance management teams to ensure business performance aligns with overall goals

Track performance metrics, develop timely business review presentations, and provide stakeholders with analysis of performance, trends, and drivers for performance

Design end-to-end business and professional development for sales professionals as well as identify performance issues and engage stakeholders to ensure action plans are created to remediate problems

Communicate/provide additional materials to ensure field can implement and/or execute against key priorities and initiative across lines of business and maintain knowledge of competitor product offerings and advance Citi's product as leader

Ensure the focus of risk management, documentation, and compliance as well as the on-going and transfer of expertise across the team

Complete quarterly analysis of business YTD performance and present business heads with analysis and insights on performance trends

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

10+ years of relevant experience

Experience in financial services preferred

Experience in project management to manage, execute, and communicate business performance

Extensive knowledge of banking and financial services industry

Extensive knowledge of sales and service process

Demonstrated leadership and people management skills

Ability to creatively design end-to-end sales processes and assistance

Education:

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

Job Family Group:

Consumer Sales

Job Family:

Consumer Sales Support

Time Type:

Full time

Primary Location:

Ofallon Missouri United States

Primary Location Full Time Salary Range:

$123,440.00 - $185,160.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Dec 09, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Go to Apply

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